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michaeldale says

Hey All,

I’ve been working on this product for a long time now and am ready to release it to all you fine people. :)

Put simply Bluetrait is a cloud based helpdesk system with Envato integration.

Bluetrait is more than just a basic help desk system, it is designed to allow you to support your customers in many ways.

Your buyers can register their item purchase codes so that you can see what products they own, publish articles for your clients to view (both public and private), and a seriously awesome helpdesk system.

The help desk system has been used in many companies ranging from 1-30 staff members, we have been working with them to fine tune this system before release.

I am really looking forward to getting some feedback.

We have a massive amount of new features that will get added as we continue but for now check it out and let me know what you like and what you don’t.

Please do sign up for the trial, we are really keen on the feedback. :D

https://bluetrait.com/
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michaeldale says

We’ve just released a WordPress plugin that allows Bluetrait to authenticate to an existing WordPress install, so users can keep their existing details.

More info: https://bluetrait.com/news/archive/2013/11/20/wordpress-plugin/

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WebSmacker says

I think this has potential. My first impressions after only a few minutes of the trial are:

1) I think the design could use a little work. Maybe rearranging the objects on the screens would help…

2) The small buttons on the grid, would help to have a tooltip when hovering over them.

3) What is the first button in the grid for? It has a checkmark so I expected it to mark the ticket as completed, but that wasn’t the case.

I’ll let you know if I have any issues or have any other suggestions. Thanks!

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michaeldale says

Hey thanks for checking it out!

1) Yes there are some improvements to be made. Thanks for the feedback.

2) Nice idea, I will add this.

3) This is for mass changing tickets, there is a drop down at the bottom of the page to change status/delete/merge etc. I agree that it could be clearer.

This is just the beginning, we have lots of ideas and plans :D

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WebSmacker says

Thanks. A couple more suggestions:

4) after adding a ticket, would be nice to have it go back to the list of tickets instead of viewing the one that was just added.

5) when mass changing tickets, would be nice to add a message that would apply to each ticket.

6) I went to edit a ticket, and the bottom right there is a change status dropdown, but no way to save the change.

Thanks!

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WebSmacker says

Actually, #6 was when viewing a ticket.

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michaeldale says

Thanks for the suggestions, feedback is always good.

4) after adding a ticket, would be nice to have it go back to the list of tickets instead of viewing the one that was just added.

Interesting idea, I think this could work, I’ll look into it.

5) when mass changing tickets, would be nice to add a message that would apply to each ticket.

We had this feature but removed it due to clients receiving alerts that they shouldn’t. The latest version now support private replies so I think I will add these messages as private replies. Thanks!

6) Actually, #6 was when viewing a ticket.

Yes you need to add a comment to change the state etc, if you just want to change the status it is best to edit the ticket directly.

Thanks again for the feedback.

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michaeldale says
Our WordPress plugin is now published on wordpress.org: http://wordpress.org/plugins/bluetrait-connector-client/
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michaeldale says

Hey Guys!

We have a very special Christmas deal running for this week only, 50% off for the lifetime of your account!

More info: http://web.appstorm.net/general/sponsors/thanks-to-our-sponsor-bluetrait/

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WebSmacker says

Hi – I checked it out again but it doesn’t look like anything has changed. The forms are hard to follow and the small buttons on the grid look too much alike, with no tooltips. For now it is not something I would pay $7/month for. Keep working on it though because there is good potential.

Good luck.

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