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garyword says

Hello,

I bought a wordpress theme (Infocus) yesterday, and after ordering it I realized I chose the wrong one (freshserve). I immediately submitted a customer service request, but have heard nothing. How long does it normally take to resolve this type of issue?

I would like to get going building this website :)

Gary

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ThemeProvince says

Have you downloaded the theme you bought?

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garyword says

No it hasn’t been downloaded.

Gary

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duotive says

No it hasn’t been downloaded. Gary

Don’t download it !! You may get a refund !

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ThemeProvince says


No it hasn’t been downloaded. Gary
Don’t download it !! You may get a refund !

I think he’s guaranteed a refund if he hasn’t.

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BuchmannDesign says

Even if no refund, I think if you ask, they will at least give you “credit” toward another theme.

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Jordan_M Envato team says

Hey guys!

Support usually takes around 24 hours to respond to tickets, assuming you haven’t downloaded the file you will get a credit :-) To be clear, we usually never refund cash except as required by law or in exceptional circumstances.

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garyword says

Thanks guys. A credit towards “Infocus wp” would be perfect.

Gary

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garyword says

Come on ThemeForest staff, it’s been about 35 hrs since reporting this. I’ll think twice about buying here again—and I had planned on using these themes for client sites.

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jonathan01 says

I have NEVER had a reply from support anywhere near 24hrs – in fact most NEVER get replied to ever – just sayin that support needs more bodies behind it – example I sent support an email last week with regard to something and still have not heard a thing back.

Just wanted to bring it to your attention mods as I see the same reply ever since I joined – not sure if one department does not talk to the other, but generally it’s always been rather a failure in the usually efficient Envato model.

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