I bought a wordpress theme (Infocus) yesterday, and after ordering it I realized I chose the wrong one (freshserve). I immediately submitted a customer service request, but have heard nothing. How long does it normally take to resolve this type of issue?
I would like to get going building this website
Have you downloaded the theme you bought?
Even if no refund, I think if you ask, they will at least give you “credit” toward another theme.
Thanks guys. A credit towards “Infocus wp” would be perfect.
Come on ThemeForest staff, it’s been about 35 hrs since reporting this. I’ll think twice about buying here again—and I had planned on using these themes for client sites.
I have NEVER had a reply from support anywhere near 24hrs – in fact most NEVER get replied to ever – just sayin that support needs more bodies behind it – example I sent support an email last week with regard to something and still have not heard a thing back.
Just wanted to bring it to your attention mods as I see the same reply ever since I joined – not sure if one department does not talk to the other, but generally it’s always been rather a failure in the usually efficient Envato model.