1950 posts Do the Needful
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Achieved the monthly Community Superstar Award
+11 more
JamiGibbs
says

Maybe try pinging them on Twitter if it’s so urgent:

@envato_support

3007 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+6 more
duotive
says

Maybe try pinging them on Twitter if it’s so urgent: @envato_support
off-topic: i hate twitter !!!!!
on-topic: check your spam. it may be there.
13 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
garyword
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

4442 posts ThemeForest Reviewer
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Member of the Envato Team
+12 more
Ivor
Envato team
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Please be patient, tweet them your ticket ID if you like @envato_support

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Hi Gary,

Be aware that going through a PayPal dispute will only drastically slow down the process as your account will be automatically locked and will not help in anyway to get the theme desired.

We’re short staffed at the moment due to circumstances out of our control. If you privately message me the ticket ID I can look into this later this evening and get you sorted out. Thanks for the patience.

968 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $10,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
EireStudio
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Don’t be rude, have a little bit of patience…

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

you do know paypal doesn’t refund user errors for digital items, just be patient theyll get it worked out for you(if you send drew the ticket # I bet its done before he goes to bed)

13 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
garyword
says


I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.
Don’t be rude, have a little bit of patience…

Yeh, you guys are right—thanks for your support. I’ll tone it down. Just frustrated that I lost two days of working on a project.

3007 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+6 more
duotive
says



I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.
Don’t be rude, have a little bit of patience…
Yeh, you guys are right—thanks for your support. I’ll tone it down. Just frustrated that I lost two days of working on a project.
paypal is slow. do not do that.
13 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
garyword
says

Up and running with Infocus theme thanks to Drew…

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