1950 posts Do the Needful
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JamiGibbs
says

Maybe try pinging them on Twitter if it’s so urgent:

@envato_support

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duotive
says

Maybe try pinging them on Twitter if it’s so urgent: @envato_support
off-topic: i hate twitter !!!!!
on-topic: check your spam. it may be there.
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garyword
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

4483 posts ThemeForest Senior Reviewer
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Ivor
Envato team
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Please be patient, tweet them your ticket ID if you like @envato_support

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CreatingDrew
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Hi Gary,

Be aware that going through a PayPal dispute will only drastically slow down the process as your account will be automatically locked and will not help in anyway to get the theme desired.

We’re short staffed at the moment due to circumstances out of our control. If you privately message me the ticket ID I can look into this later this evening and get you sorted out. Thanks for the patience.

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EireStudio
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Don’t be rude, have a little bit of patience…

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organicbee
says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

you do know paypal doesn’t refund user errors for digital items, just be patient theyll get it worked out for you(if you send drew the ticket # I bet its done before he goes to bed)

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garyword
says


I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.
Don’t be rude, have a little bit of patience…

Yeh, you guys are right—thanks for your support. I’ll tone it down. Just frustrated that I lost two days of working on a project.

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duotive
says



I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.
Don’t be rude, have a little bit of patience…
Yeh, you guys are right—thanks for your support. I’ll tone it down. Just frustrated that I lost two days of working on a project.
paypal is slow. do not do that.
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garyword
says

Up and running with Infocus theme thanks to Drew…

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