1950 posts Do the Needful
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JamiGibbs says

Maybe try pinging them on Twitter if it’s so urgent:

@envato_support

3007 posts
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duotive says

Maybe try pinging them on Twitter if it’s so urgent: @envato_support
off-topic: i hate twitter !!!!!
on-topic: check your spam. it may be there.
13 posts
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garyword says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

4365 posts ThemeForest Reviewer
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Ivor Envato team says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Please be patient, tweet them your ticket ID if you like @envato_support

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CreatingDrew says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Hi Gary,

Be aware that going through a PayPal dispute will only drastically slow down the process as your account will be automatically locked and will not help in anyway to get the theme desired.

We’re short staffed at the moment due to circumstances out of our control. If you privately message me the ticket ID I can look into this later this evening and get you sorted out. Thanks for the patience.

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EireStudio says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

Don’t be rude, have a little bit of patience…

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organicbee says

I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.

you do know paypal doesn’t refund user errors for digital items, just be patient theyll get it worked out for you(if you send drew the ticket # I bet its done before he goes to bed)

13 posts
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garyword says


I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.
Don’t be rude, have a little bit of patience…

Yeh, you guys are right—thanks for your support. I’ll tone it down. Just frustrated that I lost two days of working on a project.

3007 posts
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duotive says



I guess I’ll have to go to Paypal to get a refund, if they don’t act soon.
Don’t be rude, have a little bit of patience…
Yeh, you guys are right—thanks for your support. I’ll tone it down. Just frustrated that I lost two days of working on a project.
paypal is slow. do not do that.
13 posts
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  • Has collected 1+ items on Envato Market
garyword says

Up and running with Infocus theme thanks to Drew…

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