2541 posts
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CreatingDrew
says

Up and running with Infocus theme thanks to Drew…

Glad to help Gary, sorry about the delay! :)

2067 posts
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  • Sells items exclusively on Envato Market
  • Located in United States
Landonw
says

If you didn’t notice, Drew is the most awesome guy on the forum, jussayin.

Also, you shouldn’t be complaining, Envato works very hard to keep the themes top quality, they shouldn’t have to rush to pick up what you drop by accident.

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udara_ranasinghe Recent Posts Threads Started
1 post
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udara_ranasinghe
says

Has the same problem. I downloaded mine though. Didn’t realize it was the wrong theme untill it gave me a sylesheet missing error. Been couple of days but support still has not got back to me. ticket number: #PEW-104-51464. Wondering what to do.

537 posts
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+2 more
-bianca-
says

Hi,
This needs to go through support only. Flagged for staff reply. You may contact through twitter and provide your ticket ID there as well in order to get speed things up. This tread is three years old and maybe should be locked to avoid confusion.

1865 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
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ImanGM
Moderator
says

Has the same problem. I downloaded mine though. Didn’t realize it was the wrong theme untill it gave me a sylesheet missing error. Been couple of days but support still has not got back to me. ticket number: #PEW-104-51464. Wondering what to do.

Hi there,

Please check if you are installing the correct file into your WordPress and not installing the main package.

Please go to download page: http://themeforest.net/downloads

Then click on “Download” button and choose “Installable WordPress File Only”.

Then try to install this file. I hope this will help :)

Cheers,
Iman

537 posts
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-bianca-
says

Was it a WordPress theme or a HTML template?

3 posts
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spyredigital
says

I submitted a ticket with a request to transfer my theme license because I accidentally bought the wrong one. That was 6 days ago, haven’t heard anything.

387 posts Help Team Leader
  • Member of the Envato Team
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+7 more
MhW
Envato team
says

I submitted a ticket with a request to transfer my theme license because I accidentally bought the wrong one. That was 6 days ago, haven’t heard anything.

Hey Matt!

I’d love to look into this for you! :grin: . Could you let me know your ticket ID?

Thanks! :grin: Christian

3 posts
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spyredigital
says


I submitted a ticket with a request to transfer my theme license because I accidentally bought the wrong one. That was 6 days ago, haven’t heard anything.

Hey Matt!

I’d love to look into this for you! :grin: . Could you let me know your ticket ID?

Thanks! :grin: Christian

Hi Christian,

Thanks for your quick reply! Sure, the ticket number is IXA-925-42606

Thanks

387 posts Help Team Leader
  • Member of the Envato Team
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+7 more
MhW
Envato team
says

Brilliant, thanks Matt!

Just beamed you over a reply, let me know if it doesn’t turn up within 10 mins :grin:

Thanks!

- Christian

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