479 posts I <3 WordPress
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BoxyStudio
says

Posted in the wrong forum category, sorry for the double post!

I, along with a colleague have been hard at work on a brand new web app for supporting your Envato Marketplace files. This isn’t a ZenDesk competitor. It’s a super-inexpensive, super-easy, and super-awesome web application.

We have some great stuff built in already and TONS of plans for future functionality, but here are a few of the highlights:

Already built-in:

  • Great UI for you and your customers.
  • Envato integration – Pull in your recent files and add them to your support system. View your recent sales figures as well.
  • Sign in with Facebook or Twitter
  • Customize your support system with your own logo and choose from one of the 6 vibrant color schemes.
  • File uploads (with lightboxes on images) on a per comment basis. Very useful!
  • Lots more!

Near-Future Plans:

  • FAQ Creation from tickets.
  • Global Search
  • Ticket tagging (for better search results and filters).
  • RSS Feeds
  • A LOT more that we don’t want to talk about just yet. :)

Interested in being a beta tester? If you’re interested in testing/playing with this new system, please get in touch with me ASAP and we’ll set one up for you. Just post a reply here or email justin@ticksy.com with the following:

  • Your name
  • Email
  • Business name
  • The subdomain you’d like to use (subdomain.ticksy.com).

We’ll be picking about 5 people to start, and grow from there as we build out more functionality. Let the fun supporting begin!

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revit
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I just sent you an e-mail Justin :)

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MDNW
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Sign me up for some beta testing :) Email sent.

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CreativeMilk
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Email send!

2792 posts Bird is the word..
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jonathan01
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Email Sent!

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Bluz
says

email sent! :D

562 posts You Reap What You Saw
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Bluz
says

been playing with it for about 5-10 mins and its awesome. very user friendly to both authors and clients.

1680 posts Chris Robinson
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contempoinc
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Got room for one more? Email sent!

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jjjrmy
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Do want! Please Please Please!

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unisphere
says

Hey man, very curious about this, sign me up as a beta tester :)

Thanks

EDIT : Sent you an email

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