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BoxyStudio says

I, along with a colleague have been hard at work on a brand new web app for supporting your Envato Marketplace files. This isn’t a ZenDesk competitor. It’s a super-inexpensive, super-easy, and super-awesome web application.

We have some great stuff built in already and TONS of plans for future functionality, but here are a few of the highlights:

Already built-in:

  • Great UI for you and your customers.
  • Envato integration – Pull in your recent files and add them to your support system. View your recent sales figures as well.
  • Sign in with Facebook or Twitter
  • Customize your support system with your own logo and choose from one of the 6 vibrant color schemes.
  • File uploads (with lightboxes on images) on a per comment basis. Very useful!
  • Lots more!

Near-Future Plans:

  • FAQ Creation from tickets.
  • Global Search
  • Ticket tagging (for better search results and filters).
  • RSS Feeds
  • A LOT more that we don’t want to talk about just yet. :)

Interested in being a beta tester? If you’re interested in testing/playing with this new system, please get in touch with me ASAP and we’ll set one up for you. Just post a reply here or email justin@ticksy.com with the following:

  • Your name
  • Email
  • Business name
  • The subdomain you’d like to use (subdomain.ticksy.com).

We’ll be picking about 5 people to start, and grow from there as we build out more functionality. Let the fun supporting begin!

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PixelStores says

Hey,

Sounds interesting, will this app verify the user has purchased one of your files? :)

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BoxyStudio says
Sounds interesting, will this app verify the user has purchased one of your files? :)

I’d love it if we could do this, but right now Envato’s API doesn’t give us this information. As soon as they do, though, we’ll definitely be adding a feature like this. Thanks for the idea!

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JeffreyWay says

Actually… :)

Beta testing that feature right now. So yes, in the very near future, you can!

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Reaper-Media Volunteer moderator says
Actually… :) Beta testing that feature right now. So yes, in the very near future, you can!

Oh yay! I’ve been requesting this for a long while!!! :-)

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BoxyStudio says
Beta testing that feature right now. So yes, in the very near future, you can!

Well that’s great news then! Thanks for the inside scoop, Jeffrey!

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Clixapix says

Emailed ;)

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TutelageSystems says

Email sent :)

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PixelStores says
Actually… :) Beta testing that feature right now. So yes, in the very near future, you can!

Sweet, better start learning how the api stuff works. ;)

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