1 post
    Has been part of the Envato Community for over 1 year Has collected 10+ items on Envato Market
sandruhill says

Hello guys, how are you?

Look, i didint find the form to say what I have to say.

Im from themeforest customer and I brought 2 themes with support but they dont answer our questions.

They are: [Names removed. Please don’t call out items authors on the forums. Thanks!].

We are losing money without them support.

What do I need to do to get some support from them?

We are tired to open tickets in their foruns that couldnt be answered.

Best regards Thank you!

1677 posts Multimedia Artistry
    Has referred 100+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has collected 10+ items on Envato Market Contributed a free file of the month
+4 more
dnp_theme says

Support is not mandatory

http://support.envato.com/index.php?/Knowledgebase/Article/View/213/55/getting-support-modifications-and-upgrades

It is provided by authors on their given terms. I would recommend that you go ahead and open item documentation (this is required for authors to provide or get rejected for public purchase) and then check their support terms on the item support tab on how to get support.

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