1 post
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
sandruhill says

Hello guys, how are you?

Look, i didint find the form to say what I have to say.

Im from themeforest customer and I brought 2 themes with support but they dont answer our questions.

They are: [Names removed. Please don’t call out items authors on the forums. Thanks!].

We are losing money without them support.

What do I need to do to get some support from them?

We are tired to open tickets in their foruns that couldnt be answered.

Best regards Thank you!

1674 posts Multimedia Artistry
  • Author had a Free File of the Month
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users
  • Bought between 10 and 49 items
  • Exclusive Author
  • Most Wanted Bounty Winner
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
dnp_theme says

Support is not mandatory

http://support.envato.com/index.php?/Knowledgebase/Article/View/213/55/getting-support-modifications-and-upgrades

It is provided by authors on their given terms. I would recommend that you go ahead and open item documentation (this is required for authors to provide or get rejected for public purchase) and then check their support terms on the item support tab on how to get support.

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