174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

We realized there is a calculation bug in the rating system. We had a buyer who gave 1 star. And we could reach him and helped him. He turned his rating to 5 star. But now two ratings remain. Which means its like author gave 1 and 5 stars. Two stars on one purchase. We can count each stars in new “Reviews” tab. But the total is different in item details page. The numbers do not match.

Moreover even total numbers of all ratings miscalculated. For example my item details page shows 77 ratings and my Active Items show 75 ratings. And when I count in new “Reviews” tab there are 75 ratings

Also there are some buyers who gave 1 star and we can not reach them. No email, no support forum registration, no comment and user does not have an email field in his profile. There should be an option to flag these type of ratings. So either someone can reach him or the rating can be removed.

Singularity_Designs
Singularity_Designs Recent Posts Threads Started
63 posts
  • United Kingdom
  • Has been a member for 1-2 years
  • Sold between 100 and 1 000 dollars
  • Exclusive Author
  • Bought between 1 and 9 items
Singularity_Designs says

Yep, I have encountered the same problem. I did open a ticket to report the bug and have yet to have a response. The rating only appears to be wrong on individual item pages and doesn’t seem to count to the author’s total or the hidden review tab available to the author.

I didn’t think it a good idea to post on the forum since multiple ratings can be given by one buyer, i.e. they can rate it as many times as they want.

101 posts quanticalabs.com
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 500 and 999 users
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QuanticaLabs says

Also there are some buyers who gave 1 star and we can not reach them. No email, no support forum registration, no comment and user does not have an email field in his profile. There should be an option to flag these type of ratings. So either someone can reach him or the rating can be removed.

Yes, it can be frustrating… “Theme has an excellent design, however it’s absolutely not ready for translation by wpml” while IT IS. And 2 stars without contact possibility :/

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