1607 posts
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
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+7 more
AndrVlad
says

Usually when someone new buy item through referal link it’s easyly tracked what item assosiated with such puchase since it has exactly the same date and time in the statement.

For example this is how it was previously:
As you can see everything is correct, somebody purchased item from me for $5+2 = $7 and I got 30% refferal cut from it

And here is how it looks from recent refferal cut:


Looks as a wrong calculation, since if someone deposits, it’s $20 minimum otherwise customer can’t buy item for $6 without additional $2 so I shall get $8 sale and 2.4 as refferal cut.

Clearly looks like a bug in the system!

Of course there is a tiny chance that someone registered to Videohive through my reflink then bought item from someone else for $4 and exactly the same second other customer with the existing deposit purchased item from me. But taking into consideration everage purchases from me as 1 per 3 hour this chance is lower then 1/10800. :-)

P.S
Staff reply requested.

Best Regards,
Andrey

6773 posts
  • Member of the Envato Team
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+13 more
KingDog
Envato team
says

Heya :) Your best option is to open a Support ticket so that they can forward it to the proper affiliate people. I’m no good at math anyway :D

1607 posts
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
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+7 more
AndrVlad
says

Support request submitted 19639.

Meanwhile I recommend to unhide my thread, it’s moved from http://videohive.net/forums/topic/all-marketplaces/47 to some hiden tab, it say it’s in “Home > Forums > Site Feedback” but when I click into Site Feedback it’s not here. :-(

My thread currently at http://videohive.net/forums/topic/site-feedback/30
While publicly accesible Site Feedback is here http://videohive.net/forums/topic/site-feedback/36

If it’s serious issue then you’d like to have other authors to check and be aware rather then hide it from public. Hiding bug or something is always wrong strategy.

Best Regards, Andrey

251 posts
  • Has sold $125,000+ on Envato Market
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  • Has collected 10+ items on Envato Market
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+7 more
tansh
says

Your thread is here : Themeforest > forums > Site Feedback

1607 posts
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  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
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+7 more
AndrVlad
says

Your thread is here : Themeforest > forums > Site Feedback

Ohh, cool! :-)

Does anyone ever experienced such miscalculation?

Best regards, Andrey

320 posts
  • Had an item that became a weekly top seller
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
+4 more
SuggeElson
says

Maybe refered user purchase not so expensive item ( yours or from another author).

1607 posts
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  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Made it to the Authors' Hall of Fame
+7 more
AndrVlad
says

Maybe refered user purchase not so expensive item ( yours or from another author).

It can’t be other item from me since it’s not in my statement. As I wrote above there is a tiny chance of other item from other author purchase but statistically probability is too low – more chances of bug in earnings/referral counting software. :-) .

Best Regards, Andrey

135 posts
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  • Located in Australia
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+2 more
natman
Envato team
says

Hi Andrey, the difference you’ve identified relates to the A/B test Scott announced a couple of weeks ago here: http://themeforest.net/forums/thread/ongoing-purchase-page-ab-tests/136103. Hope you understand why we can’t go into further detail! Thanks :)

1607 posts
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Made it to the Authors' Hall of Fame
+7 more
AndrVlad
says

Hi Andrey, the difference you’ve identified relates to the A/B test Scott announced a couple of weeks ago here: http://themeforest.net/forums/thread/ongoing-purchase-page-ab-tests/136103. Hope you understand why we can’t go into further detail! Thanks :)

Hi Natalia,

No problem. I’m glad it’s A/B test not the bug. :-) Thank you!

Best Regards, Andrey

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