Bug in the system or human error? Support is needed! i dont trust the ticketing system anymore...

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MoeHaydar says

I was regularly checking my files and I found out that one of the file’s prices was decreased from $27 to $18. This was after an update.
We previously asked support to increase the file price from 18 to 27 after adding a lot of features. This was a month ago. Now after we updated the file, the price was reverted back!! I bet it is a bug in the system or a human error!

I did open a ticket so support can fix the problem, however I do not trust the ticketing system.. Last time I waited 10 days for a reply to my ticket. And then another few days for action to take place. Hopefully someone in the staff might see this forum and inform support to handle my case asap…

It is a habit now, each month you will have to deal with something unexpected!!

One time a wrong DMCA and we lost 10 days of sales and a lot of emails from buyers. Another, my file was soft rejected because one buyer claimed the file didn’t work which was 100% not true. The reviewer then apologized for this and said it was a precaution.


Working in the police force is safer than envato these days, you never know what will happen to disturb your normal selling process.

1461 posts The Last Man Standing
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ImanGM says

Hey,

As far as I know, the best way to ask help for this issue is to send a ticket to support and if it’s urgent, tweet to support twitter account.

I don’t think posting the issue to forums helps to fix the problem faster :)

By the way, hope your issue is fixed as soon as possible.

Cheers,
Iman

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MoeHaydar says

Hey,

As far as I know, the best way to ask help for this issue is to send a ticket to support and if it’s urgent, tweet to support twitter account.

I don’t think posting the issue to forums helps to fix the problem faster :)

By the way, hope your issue is fixed as soon as possible.

Cheers,
Iman

I did create a ticket, but from my experience, its always the forums that attract help.
I will try their twitter account later today if no one replies.

3658 posts Ruben Bristian
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KrownThemes says

There was an announcement some time back that all items will undergo various price fluctuations. Nothing to worry about. This is absolutely normal and it was announced.

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MhW Envato team says

Hi Moe! :grin:

Could you let me know your ticket ID?

Thanks! :grin:

C

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MoeHaydar says

Hi Moe! :grin:

Could you let me know your ticket ID?

Here you go: [#CRL-399-40910]

Thanks!

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MoeHaydar says

There was an announcement some time back that all items will undergo various price fluctuations. Nothing to worry about. This is absolutely normal and it was announced.

I don’t think this applies to my file.
I released the file with few features. Now it has 10X features, so i asked them to increase its price, they did. However after an update to the file, the price was reverted back. Most probably by mistake..

My file has more/same features that most competitor files and is priced the same as them and in some cases lower. So I dont think it has to do with price control .

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MoeHaydar says

2 Days and still no reply… As Expected.

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MoeHaydar says

+1 hemespirit suggestion.

Also thanks for liking my work!

I always get emails that buyer tried much expensive systems and mine is better than them. That I should consider selling this for much more. This was the main reason I asked an increase in price.

I did notice a small drop in sales like %10 not more but the income was much higher. So it is also a loss to envato.

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MoeHaydar says

Btw, Still no reply from support (3 days)

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