1636 posts AEdorde.com - After Effects Projects
  • Elite Author
  • Helpful Hacker
  • Author Level 8
  • Affiliate Level 7
+11 more
dorde
says

Oh god why me? :(
I updated preview image for my new VH item, and new preview image is working fine at item page, at my portfolio page (rollover), but it’s not working at homepage and in particular VH category page.

Is that something like bug or maybe my mistake with image update?
I suppose it’s not a problem to talk about this bug on forum, it’s nothing about marketplace security :)
For staff: more details are in ticket 226425

And any chance for answer this thread http://videohive.net/forums/thread/please-fix-ai-file-with-marketplaces-logos/65782 and to fix that problem if it’s possible?

Thanks.

1142 posts It's in the pipeline!
  • Top Monthly Author
  • Trendsetter
  • Weekly Top Seller
  • Author Level 11
+9 more
purethemes
says

Maybe old version is still in cache.

6231 posts
  • Exclusive Author
  • Elite Author
  • Author Level 8
  • 7 Years of Membership
+13 more
VF
says

This happened to my updates too lastweek. The inline preview image showed on item page but not on search results and popular files list. In the weekly popular – subcategory page, it showed at the moment of weekly update but later vanished.

However few random attempts (with varying jpeg settings) helped showing it on search result but not sure what exactly solved that. Also to make it work on weekly popular list, you have to wait until next Sunday!

1636 posts AEdorde.com - After Effects Projects
  • Elite Author
  • Helpful Hacker
  • Author Level 8
  • Affiliate Level 7
+11 more
dorde
says

I updated image again. It’s fine now. :)

3 posts Luxsys
  • 4 Years of Membership
  • Affiliate Level 1
  • Author Level 8
  • Collector Level 2
+6 more
Luxsys
says

I got exactly the same issue here. I think this is related to the cache as when I wait one or two days the updated preview image is coming up right.

by
by
by
by
by
by