505 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Austria
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+2 more
iHelp
says

Fortunately if you use paypal & live in England regardless of if TF will refund you.

8 month old thread…¬†well.
Themeforest will ban your account if you initiate a refund through PayPal. Not going the legal way through themeforest support probably also means you are afraid of not being elegible to get a refund, then it’s probably illegal and an account ban is legit :)

2039 posts Don't Worry, Be Happy
  • Had an item that was trending
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+8 more
FinalDestiny
says

Today I got a refund request as well because the client saw “too many bugs”(only 2 issues reported including the install issue – he was installing the main zip file).

He probably won’t get a refund, but the problem here is that he may rate the item at 1 star anytime…which in fact is just not fair.

154 posts WordPress Wizard
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+5 more
CODE9RS
says

Yeah, is far of be fair mate, really far.

I have about 2 – 3 troll users to each theme, I think is common in WordPress section, guys without any experience with WordPress thinking that our theme will do miracles XD

But, you can help nice users to ensure high rates and try the max to be nice with the troll users ;D

Cheers!

455 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has referred 1+ members
+2 more
juarathemes
says

I just want to bump this thread…
Really, there is one customer who make me really wanna kiss him because of this trouble. He wanna get a refund through us, through the comments page! I know I can just give the money to him via paypal, but. I have to follow envato rules, right?

1866 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Helped several times protecting Envato Market against copyright violations
+9 more
ImanGM
Moderator
says

I just want to bump this thread…
Really, there is one customer who make me really wanna kiss him because of this trouble. He wanna get a refund through us, through the comments page! I know I can just give the money to him via paypal, but. I have to follow envato rules, right?

It seems he’s your nightmare ;)

455 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has referred 1+ members
+2 more
juarathemes
says


I just want to bump this thread…
Really, there is one customer who make me really wanna kiss him because of this trouble. He wanna get a refund through us, through the comments page! I know I can just give the money to him via paypal, but. I have to follow envato rules, right?
It seems he’s your nightmare ;)

Yup, the worst one…

6720 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Please let all buyers know that all refund requests need to through Envato Support. You should never give out refunds yourself :) Thanks!

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