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iHelp
says

Fortunately if you use paypal & live in England regardless of if TF will refund you.

8 month old thread…¬†well.
Themeforest will ban your account if you initiate a refund through PayPal. Not going the legal way through themeforest support probably also means you are afraid of not being elegible to get a refund, then it’s probably illegal and an account ban is legit :)

2065 posts Don't Worry, Be Happy
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FinalDestiny
says

Today I got a refund request as well because the client saw “too many bugs”(only 2 issues reported including the install issue – he was installing the main zip file).

He probably won’t get a refund, but the problem here is that he may rate the item at 1 star anytime…which in fact is just not fair.

154 posts WordPress Wizard
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CODE9RS
says

Yeah, is far of be fair mate, really far.

I have about 2 – 3 troll users to each theme, I think is common in WordPress section, guys without any experience with WordPress thinking that our theme will do miracles XD

But, you can help nice users to ensure high rates and try the max to be nice with the troll users ;D

Cheers!

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juarathemes
says

I just want to bump this thread…
Really, there is one customer who make me really wanna kiss him because of this trouble. He wanna get a refund through us, through the comments page! I know I can just give the money to him via paypal, but. I have to follow envato rules, right?

1891 posts The Last Man Standing
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ImanGM
Moderator
says

I just want to bump this thread…
Really, there is one customer who make me really wanna kiss him because of this trouble. He wanna get a refund through us, through the comments page! I know I can just give the money to him via paypal, but. I have to follow envato rules, right?

It seems he’s your nightmare ;)

485 posts
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juarathemes
says


I just want to bump this thread…
Really, there is one customer who make me really wanna kiss him because of this trouble. He wanna get a refund through us, through the comments page! I know I can just give the money to him via paypal, but. I have to follow envato rules, right?
It seems he’s your nightmare ;)

Yup, the worst one…

6839 posts
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KingDog
Envato team
says

Please let all buyers know that all refund requests need to through Envato Support. You should never give out refunds yourself :) Thanks!

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