537 posts
  • Author had a File in an Envato Bundle
  • Bought between 500 and 999 items
  • Exclusive Author
  • Has been a member for 6-7 years
  • Interviewed on the Envato Notes blog
  • Netherlands
  • Referred between 50 and 99 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+2 more
Hein says

Site templates are NO WORDPRESS templates. Please check your categories.

Answering these questions like a zillion times already. Site templates and landing pages NEED NO installation what’s so ever.

5313 posts The Dude Abides
  • United States
  • Exclusive Author
  • Has been a member for 5-6 years
  • Elite Author
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Author had a Free File of the Month
+5 more
CodingJack says

Just the nature of the beast I guess. Had a buyer buy something today only to discover that some special feature he needed wasn’t included. Did I advertise this feature in any way? No. Did he post a comment saying “DO NOT BUY THIS ITEM ”. Yes :D

1660 posts
  • Most Wanted Bounty Winner
  • Won a Competition
  • Exclusive Author
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Sold between 50 000 and 100 000 dollars
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+4 more
flashedge says

I’m dying to put an Einstein quote over here, but I’ll refrain this time. :silly:

990 posts It's in the pipeline!
  • Elite Author
  • Exclusive Author
  • Europe
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users
  • Envato Studio (Microlancer) Beta Tester
+2 more
purethemes says

One time someone asked me: “WHY IS THAT THEME NOT TRANSLATED TO DUTCH ???!?” like it’s normal thing to translate all themes to dutch :D Big WTF on my face.

139 posts Get in the spotlight
  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Elite Author
  • Exclusive Author
  • Halloween Competition Winner
  • Has been a member for 4-5 years
  • Most Wanted Bounty Winner
  • Sold between 250 000 and 1 000 000 dollars
+1 more
FamousThemes says

Having problems with this kind of buyers every day also.

We should create a list of things like that to point it out to buyers, like the definition of an HTML template…....to mention also that buying a 15 $ template does not include all the modifications coming from our suport side until they finish their website….meaning 15$ is just that framework that needed a webdesigner help in order to archieve a final website with content and all that special customizations they want….

And the most important one from the wordpress themes side this time, not to install all the archive they download in wordpress….just the theme folder. I had people asking for refunds and telling me it’s the worst theme ever because they got that style sheet missing error from installing all the archive in wordpress.

I think the solution is a dedicated page with all this included.

Cheers.

178 posts Challenge accepted.
  • Sold between 100 000 and 250 000 dollars
  • Austria
  • Elite Author
  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • Exclusive Author
  • Referred between 100 and 199 users
  • Envato Studio (Microlancer) Beta Tester
bloooming says

I’m dying to put an Einstein quote over here, but I’ll refrain this time. :silly:

no need … ;)

I wonder how those people shop for other things online? For instance clothes …

141 posts Designer & Developer
  • Elite Author
  • Has been a member for 5-6 years
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Referred between 50 and 99 users
  • Bought between 100 and 499 items
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Envato Studio (Microlancer) Beta Tester
Webbu says

And when they understand maked a mistake, they want full refund also :) When i see this just lol

491 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Author had a Free File of the Month
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
+3 more
pixelentity says

Somehow I doubt that buyers who are too lazy to read the details of an item which they are about to buy, will be bothered to check the forums and read this thread about the error of their ways! :)

There is no way for us authors to reach that kind of buyer. Maybe Envato could, but I think because of the numbers of buyers passing through these marketplaces, its just a case of every mistake that can be made, will be made. :)

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