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Echo2099 says

I have sent a ticket to Envato, but no response. I can not download the purchased Lighthouse template. I am not using a download manager and all anti-virus and firewall software has been disabled.

Is this a scam site, whre they take your money and then don’t deliver the goods?

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PixelBin says

Yes.

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Echo2099 says

Cool! Thanks so much for your help.

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An-Themes says

^^ Go to this page: http://themeforest.net/downloads from that page you’ll be able to download the theme.

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Echo2099 says

Nope, still can’t download.

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contrastblack Envato team says

Hi Echo2099,

Please try clearing your cache and restarting your internet router (if available). The source is functional, and this is most likely related to your connection and/or device. Also, if you happen to have a smartphone with a 3G connection, or any other available internet connection, it might be worth attempting to initiate the download from that device to confirm if it’s your ISP.

If everything else fails, please drop us a line via http://support.envato.com and someone should be able to assist with further instructions.

Thanks!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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