3 posts
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Echo2099
says

I have sent a ticket to Envato, but no response. I can not download the purchased Lighthouse template. I am not using a download manager and all anti-virus and firewall software has been disabled.

Is this a scam site, whre they take your money and then don’t deliver the goods?

1479 posts The right tools with none of the gimmicks
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+7 more
PixelBin
says

Yes.

3 posts
  • Has been part of the Envato Community for over 1 year
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  • Located in United States
Echo2099
says

Cool! Thanks so much for your help.

243 posts
  • Elite Author: Sold more than $75,000 on Envato Market
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+3 more
An-Themes
says

^^ Go to this page: http://themeforest.net/downloads from that page you’ll be able to download the theme.

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Located in United States
Echo2099
says

Nope, still can’t download.

2778 posts
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+23 more
contrastblack
Envato team
says

Hi Echo2099,

Please try clearing your cache and restarting your internet router (if available). The source is functional, and this is most likely related to your connection and/or device. Also, if you happen to have a smartphone with a 3G connection, or any other available internet connection, it might be worth attempting to initiate the download from that device to confirm if it’s your ISP.

If everything else fails, please drop us a line via http://support.envato.com and someone should be able to assist with further instructions.

Thanks!

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