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RobbyDesigns says

My latest design was soft rejected for the thumb not being a JPG but when I click on the link in their email I am sent to a dead url. I can not find my item any other way so how am I supposed to update the thumb?

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doru says

you tried looking in your dashboard? Maybe you are lucky and is there.

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HarveyDesign Volunteer moderator says

This happened to someone on TF and they had to contact support

This didn’t work for them but it’s worth a try :)

Go to “My Account” then click on “Hidden” and try go to the file there.

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RobbyDesigns says
Go to “My Account” then click on “Hidden” and try go to the file there.

Thanks that worked but I deleted rather than updated after realising I’d foolishly made it 72DPI instead of 300DPI gnnn.

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crozer says
My latest design was soft rejected for the thumb not being a JPG but when I click on the link in their email I am sent to a dead url. I can not find my item any other way so how am I supposed to update the thumb?

This happens when you’re not currently logged-in and you access through the given link in the e-mail. This link ‘assumes’ you’re already inside of your account, and links you straight to your hidden item – however, if your not even connected, there is no possible way of accessing that area..

Just to spread some knowledge.. ;)
Chris

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RobbyDesigns says
This happens when you’re not currently logged-in and you access through the given link in the e-mail. This link ‘assumes’ you’re already inside of your account, and links you straight to your hidden item – however, if your not even connected, there is no possible way of accessing that area.. Just to spread some knowledge.. ;)
Chris

aaaaah, thanks Chris, that explains everything. Thanks mate.

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