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rvision_ says

Hi,

on one of my themes I’ve had 12 ratings with 5 stars until yesterday.

I’ve personally answered every email in 48 hours timeframe, and even tweaked the themes for the buyers according to their requests for FREE .

And suddenly, I have 13 ratings and 4 stars because someone rate my theme with (worst case scenario) 1 star. How come that now I’ve got 4 stars? It can’t be possible if this is calculated as average number… How is this rating calculated and why is that 1 rating can ruin my sales because someone is being mean? This can’t be real impression about the theme! How can I tell a potential buyer to see the comments from happy users, and NOT to look at the rating? Or this rating calculations are wrong?

Thanks, FT

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Pixelworkshop says

Maybe you didn’t have all the 12 ratings with 5 stars, and the 13rd one made the change.

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rvision_ says
Maybe you didn’t have all the 12 ratings with 5 stars, and the 13rd one made the change.

If I weren’t having 12 ratings and 5 stars, I would have seen it before

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Pixelworkshop says

I mean if you had 3 or 4 stars for the 11th or the 12th rating for example, you wouldn’t have seen any change.

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ParkerAndKent says

The ratings are rounded, so if you have 4.51 it becomes 5 and at the same time if you have 4.49 it becomes 4… so, your latest rating could have been also a 5 stars, but if the (total / number of ratings) gives 4.49 you get 4 stars…

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rvision_ says

Bummer…there is no such thing as ‘half star’, like on other websites?

Or maybe the exact rating displayed as a number?

This is a bit harsh… either 1 or no star

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Pixelworkshop says

If you become (really) successfull it won’t make any difference :)

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SaurabhSharma says
on one of my themes I’ve had 12 ratings with 5 stars until yesterday.

Its a journey. A day will come when your portfolio will have lots of items with a large number of sales. And ofcourse with lot of ratings. Meanwhile, so many 3’s 4’s and 5’s will come and go. So this thing should not bother you as long as you are satisfied with your sincere efforts and work. We, as an author do not have any command on what a buyer rates on our work. So, keep doing the good work and move on :)

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