815 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Contributed a free file of the month
+3 more
rvision_ says

Hi,

on one of my themes I’ve had 12 ratings with 5 stars until yesterday.

I’ve personally answered every email in 48 hours timeframe, and even tweaked the themes for the buyers according to their requests for FREE .

And suddenly, I have 13 ratings and 4 stars because someone rate my theme with (worst case scenario) 1 star. How come that now I’ve got 4 stars? It can’t be possible if this is calculated as average number… How is this rating calculated and why is that 1 rating can ruin my sales because someone is being mean? This can’t be real impression about the theme! How can I tell a potential buyer to see the comments from happy users, and NOT to look at the rating? Or this rating calculations are wrong?

Thanks, FT

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

Maybe you didn’t have all the 12 ratings with 5 stars, and the 13rd one made the change.

815 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Contributed a free file of the month
+3 more
rvision_ says
Maybe you didn’t have all the 12 ratings with 5 stars, and the 13rd one made the change.

If I weren’t having 12 ratings and 5 stars, I would have seen it before

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

I mean if you had 3 or 4 stars for the 11th or the 12th rating for example, you wouldn’t have seen any change.

3256 posts
  • Has referred 100+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+9 more
ParkerAndKent says

The ratings are rounded, so if you have 4.51 it becomes 5 and at the same time if you have 4.49 it becomes 4… so, your latest rating could have been also a 5 stars, but if the (total / number of ratings) gives 4.49 you get 4 stars…

815 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Contributed a free file of the month
+3 more
rvision_ says

Bummer…there is no such thing as ‘half star’, like on other websites?

Or maybe the exact rating displayed as a number?

This is a bit harsh… either 1 or no star

1043 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+9 more
Pixelworkshop says

If you become (really) successfull it won’t make any difference :)

470 posts
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
SaurabhSharma says
on one of my themes I’ve had 12 ratings with 5 stars until yesterday.

Its a journey. A day will come when your portfolio will have lots of items with a large number of sales. And ofcourse with lot of ratings. Meanwhile, so many 3’s 4’s and 5’s will come and go. So this thing should not bother you as long as you are satisfied with your sincere efforts and work. We, as an author do not have any command on what a buyer rates on our work. So, keep doing the good work and move on :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by