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uDesignStudios says

@DD: I know exactly how you feel. Couple of days ago, we uploaded this theme, and it was rejected. I was quite confused because I believed that its quality was superior to some other recently approved files. But anyway, we changed the theme according to review and re-uploaded it. Another rejection, different reasons. And we experienced the same thing for the third time as well.

Thats when we stopped trying. I still feel bit confused because I think there is a market for this item. Sometimes, I feel that files are being approved by personal preference, rather then by quality. No offence. I do appreciate the work of reviewers and I understand that their job is a tough thing to do. :)

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jremick Envato team says
You know what ? ... i’ve been rejected because the intro.html doesnt validate .. That is really funny because that page isnt in the file that the buyer buy …Its just a damn page to show the theme for my live preview .. This is just wrong , I’ve been waiting for 23 hours to get accepted and I get rejected for stupid reason like that ..

I didn’t realize this was the Intro page showing the two separate templates. Your two templates are separated into separate folders so I didn’t think you would put the intro.html page within these folders. Plus, the intro.html page is no use to a buyer. This was a simple mistake.

Also the help file is not good enough for his taste but its 2x better than my 3 other html theme help file .. something is wrong here ..

The help file quality has nothing to do with my taste. The help file doesn’t even cover the HTML or CSS structure.

Also , this theme already got rejected once .. by this dude .. when it was accepted in PSD by someone else .. and then Jeffrey emailed me to say its ok and hes gonna accept the theme .. and now .. the help file isnt good enough .. I just cant beleive that ..

Jeffrey approved the design, it was left to me to review the quality of the files in terms of markup, validation, help files, etc. You are no exception to our criteria in these aspects. I would have rejected anyone else’s template for the exact same reasons.

I have no problems with you or your templates as you seem to think. I am doing my job by making sure the files I review meet our quality standards.

- -

To answer your question, yes, you can request a different reviewer. You must say so in the notes to the reviewer. As CAMS said, it’s also a good idea to include other important notes for the reviewer.

Also try to keep in mind this is one of the only marketplaces like this where your items are reviewed within 24 hours and includes notes letting you know some of the things that need to be fixed. We can’t write out a list of every issue as it isn’t our job to tell you how to design or code and we simply can’t spend that much time on each item. Other marketplaces like this don’t even give you reasons, you just get a yes or no answer after several days.

Maybe it would be better if we changed the system to where we didn’t include additional notes to help our authors? Instead it would be a yes/no system.

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jremick Envato team says
@DD: I know exactly how you feel. Couple of days ago, we uploaded this theme, and it was rejected. I was quite confused because I believed that its quality was superior to some other recently approved files. But anyway, we changed the theme according to review and re-uploaded it. Another rejection, different reasons. And we experienced the same thing for the third time as well. Thats when we stopped trying. I still feel bit confused because I think there is a market for this item. Sometimes, I feel that files are being approved by personal preference, rather then by quality. No offence. I do appreciate the work of reviewers and I understand that their job is a tough thing to do. :)

The best thing authors can do in situations like this is reply to the rejection email which will open a ticket with the support team. You will be assigned the reviewer of your item to answer your questions unless you request otherwise. Then you can ask the reviewer if there is anything else that needs to be fixed or maybe state the reasons why you disagree.

The support system is something that doesn’t seem to be used hardly at all by authors and I encourage you to use it as a tool to help you save time, ask questions or rant about why you’re upset.

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DDStudios says

@uDesignStudios : Your template is cool man , it should have been approved.

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mrjasmin says

uDesignStudios : You template is very good and it should be accepted.

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uDesignStudios says

@DD, MrJasmin: Thank you guys, I appreciate your kind words :)

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Creative32 says

Whoa, this is a heated conversation! Such language :|

I don’t know who’s side to be on. Everyone has their points :(

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kevinsturf says

hey I feel you guys pain in this, but a rejection sometimes is a good thing, my template got rejected I think was three times but everytime, xmdsys would tell me whats wrong and it’s also stated that these may just be a few problems with the template causing it from acceptance, I guess they say that because they can’t list every and all reasons why it was rejected. mine were just minor errors , so i fixed them easily.

Another thing, the help file, try to include as much details and info on customizing your template. Mine, I used themeforest’s basic help file, stated all modification info in there, a basic overview you can say. And then I made separate help files for every page of my template for an in depth view on customizing it. I would recommend everyone should do this, because even though sometimes web developers buy these templates, they know what to do and how to go about the template customizing by looking at it. Sometimes, people who doesn’t know anything about web developing,coding etc. will have a difficult time going about customizing the template to their needs. I feel this should be a must. Because, I bought a template way back, but when it was time to customize before I had most knowledge of coding, I was stoked by the help file not having much details on customizing it, thus leading me to pay someone else to do it.

I hope you understand

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jonathan01 says

uDesignStudios I too agree that your template looks and operates better than some templates already for sale – I do however see some issues – what is with the submit / reset at the very top of the page also the contact form is not aligned correctly. Apart from that I agree that sometimes it does seem to be a personal choice for the design or colors used – that should not be what is reviewed – quality of graphics and coding should be the ONLY parts to be reviewed – sales are what tells the author if their design is what is wanted by buyers. If not, then it doesn’t sell and you will try to make something more desired the next time.

Curious to know why it was rejected for the third time however.

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JeffreyWay says

Hey everyone.

Sorry that I’m a bit late to this discussion. It’s Saturday here, and I typically try to take the entire day off.

1) Please don’t use that kind of language in the forums. I’ve edited the comments to remove them.

2) As we have stated many times, a help file is vital when selling your templates. If your reviewer felt that it needed more work, then just fix it. This isn’t a huge issue. In your situation, it wouldn’t have helped to request a different reviewer.

3) @Jonathan – It’s an interesting idea, but will never happen. I have no desire to hire a third party to handle reviews for my site. Despite the complaints of a few members, I feel that our team does a fantastic job of filtering the submissions.

In reference to your remark about the queues getting long, a 24 hour turn-around is incredible! Also, though you might disagree, it is not the reviewer’s job to write an essay which details every single thing that needs to be fixed. If you’re a professional designer/developer, that’s your own job. We simply offer a few things that stood out the most. Show me one single competitor that offers such an in depth rejection process as you have outlined, and we’d be happy to reconsider.

From my experiences, the people who most often complain about the review process are the ones who have their templates rejected. Perhaps it might be a better idea to accept that your template simply needs more work.

@UDesignStudios – I’ve received your email. After I discuss the matter with your reviewer, I’ll contact you. I do agree that it’s a nice looking template. But, other factors might have led to the rejections.

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