85 posts
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AaronMarquez
says

When I try to make a deposit to my account or buy an item, I get this error:

am I the only one getting this issue?

145 posts
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PixFee
says

Strange… Are you sure you have enought money in the paypal account ?

2555 posts
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Graphic-Studio
Moderator
says

Are you using the Paypal account email address that is the same as you are Registered with in the Marketplace System?

85 posts
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AaronMarquez
says

Strange… Are you sure you have enought money in the paypal account ?

I don’t have any money in the PayPal, but normally it would just link back to my bank account and charge that. Never had an issue with it. Could that be why?

EDIT : I never let my account go over $50 due to safety reasons. I had just made a transfer of a few hundred dollars to my bank.

85 posts
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AaronMarquez
says

Are you using the Paypal account email address that is the same as you are Registered with in the Marketplace System?

No, but it’s never been an issue. I’ve purchased at least 70 items from these sites, never experienced an issue.

287 posts
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DPereyra
says

One of my clients reported me the same issue. I don’t know if it is related to yours.

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CreatingDrew
says

Hi Aaron,

That’s pretty odd, sorry about that. Could you do me a favour and submit a support ticket with full details and some of those screenshots?

You can go ahead and send me the ticket ID via my profile page. I can then ensure it gets quickly routed to the correct staff for inspection. Appreciate it! :)

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dtbaker
Moderator
says

seen a couple of these pop up on the forums. im still getting prepaid and one-off sales though. could be paypal issues.

85 posts
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  • Located in United States
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  • Has been part of the Envato Community for over 4 years
AaronMarquez
says

Hi Aaron,

That’s pretty odd, sorry about that. Could you do me a favour and submit a support ticket with full details and some of those screenshots?

You can go ahead and send me the ticket ID via my profile page. I can then ensure it gets quickly routed to the correct staff for inspection. Appreciate it! :)

Working all fine now, think it was because of lack of funds.

Thanks for the help and fast replies.

Thanks to all! :)

9 posts
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Farrow
says

This is the problem I’m having now.

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