75 posts
  • Has collected 100+ items on Envato Market
  • Located in United States
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
AaronMarquez says

When I try to make a deposit to my account or buy an item, I get this error:

am I the only one getting this issue?

145 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in Romania
PixFee says

Strange… Are you sure you have enought money in the paypal account ?

2126 posts
  • Has been part of the Envato Community for over 5 years
  • Sells items exclusively on Envato Market
  • Has sold $1,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
Graphic-Studio says

Are you using the Paypal account email address that is the same as you are Registered with in the Marketplace System?

75 posts
  • Has collected 100+ items on Envato Market
  • Located in United States
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
AaronMarquez says

Strange… Are you sure you have enought money in the paypal account ?

I don’t have any money in the PayPal, but normally it would just link back to my bank account and charge that. Never had an issue with it. Could that be why?

EDIT : I never let my account go over $50 due to safety reasons. I had just made a transfer of a few hundred dollars to my bank.

75 posts
  • Has collected 100+ items on Envato Market
  • Located in United States
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
AaronMarquez says

Are you using the Paypal account email address that is the same as you are Registered with in the Marketplace System?

No, but it’s never been an issue. I’ve purchased at least 70 items from these sites, never experienced an issue.

287 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a competition
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 100+ members
+9 more
DPereyra says

One of my clients reported me the same issue. I don’t know if it is related to yours.

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

Hi Aaron,

That’s pretty odd, sorry about that. Could you do me a favour and submit a support ticket with full details and some of those screenshots?

You can go ahead and send me the ticket ID via my profile page. I can then ensure it gets quickly routed to the correct staff for inspection. Appreciate it! :)

3096 posts
  • Located in Australia
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
+16 more
dtbaker Moderator says

seen a couple of these pop up on the forums. im still getting prepaid and one-off sales though. could be paypal issues.

75 posts
  • Has collected 100+ items on Envato Market
  • Located in United States
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
AaronMarquez says

Hi Aaron,

That’s pretty odd, sorry about that. Could you do me a favour and submit a support ticket with full details and some of those screenshots?

You can go ahead and send me the ticket ID via my profile page. I can then ensure it gets quickly routed to the correct staff for inspection. Appreciate it! :)

Working all fine now, think it was because of lack of funds.

Thanks for the help and fast replies.

Thanks to all! :)

8 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in United Kingdom
Farrow says

This is the problem I’m having now.

by
by
by
by
by
by