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proactivecomputing Recent Posts Threads Started
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proactivecomputing says

I’m having the same issue, purchasing with a credit card, plenty of funds available. Won’t let me deposit credits. Just receive the same error “unable to to process”

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bosone says

buy one of my items and you will see that the error will go away!! :D

9 posts
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  • Located in United Kingdom
Farrow says

buy one of my items and you will see that the error will go away!! :D

What makes you think if we bought of you we would have no error? I wonder how many people have tried to buy off you but have had this problem. As a developer don’t it make you wonder if your losing money? Clearly there is a problem and no one is doing anything about it. I created support tickets and tweeted the support staff here for 2 days, still no reply to none of my tickets.

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phpdude says

This is a little worrying :( The error on the screenshot does say to contact the merchant, so implies the error is this side.

Admins, is this 100% confirmed as fixed now, or are people still having issues?

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LanceSnider says

We’re going to look into this immediately. I’ll keep you posted.

14 posts
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mr_gingle says

Thanks for reporting this issue, we are currently investigating and as far as we are concerned, it’s an issue on the Paypal side without being 100% sure yet.

We’ll be in touch with Paypal and keep you updated within the next 24 hours.

Thanks

9 posts
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Farrow says

I phoned PayPal and had them check this and they assured me its was your end. I buy and take funds with my PayPal everyday, made over 4 purchases today to other sites. No problem with PayPal, you need to check your system again.

548 posts
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bosone says


buy one of my items and you will see that the error will go away!! :D

What makes you think if we bought of you we would have no error?

i’m sorry… you have a sense of humor different than mine. It was just a joke, no mean to offend anyone!

I wonder how many people have tried to buy off you but have had this problem. As a developer don’t it make you wonder if your losing money? Clearly there is a problem and no one is doing anything about it. I created support tickets and tweeted the support staff here for 2 days, still no reply to none of my tickets.

well, i hope that’s for this reason than i don’t sell anything since one week! :P let’s hope they fix this and that i will start to sell again! :)

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CreatingDrew says

I phoned PayPal and had them check this and they assured me its was your end. I buy and take funds with my PayPal everyday, made over 4 purchases today to other sites. No problem with PayPal, you need to check your system again.
We’re definitely looking into everything and have all hands on deck. We’ll post some more updates when we have them. Really appreciate you guys reporting this and for your patience. :)
14 posts
  • Has collected 10+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
mr_gingle says

Hi everyone,

The issue is only affecting a limited amount of users, we’re working hard and still following up with PayPal. We expect a resolution soon.

Thanks for your understanding.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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