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dejudicibus says

I just purchased (and paid) a Wordpress theme but I cannot download it because when I click on DOWNLOAD button I get an error page on any browser and/or pc. It is a couple of days that I try. Did anybody else experience the same problem?

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dejudicibus says

Is anybody there? Is three days I am waiting for an answer from Envato.

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KingDog Envato team says

Hello :) If you haven’t done so already, please open a Support ticket here. Sounds pretty strange. I’m sure our Support team will be happy to troubleshoot it with you. Thanks!

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dejudicibus says

Hello :) If you haven’t done so already, please open a Support ticket here. Sounds pretty strange. I’m sure our Support team will be happy to troubleshoot it with you. Thanks!

I did, TWO DAY ago. I got troubleshooting ticket #50009 but since then I received no support. I simply need to have the WordPress theme I paid for, but I cannot download it and they did not send it to me. And I am three days late in my development schedule! I honestly do not understand. Is there really a support team in Envato? Or is it a fake? I am really upset. I paid $60 in advance for nothing! :(

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dejudicibus says

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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