- Bought between 1 and 9 items
- Has been a member for 0-1 years
YOu advertise that I can use your theme on Wordpress but WordPress won’t let me use it! How do I get my money back!
- Sold between 5 000 and 10 000 dollars
- Referred between 10 and 49 users
- Bought between 10 and 49 items
- Has been a member for 4-5 years
- Exclusive Author
- Microlancer Beta Tester
If you are on WordPress.com you can’t install themes that you have purchased. You’d need a domain, a web host, and a copy of http://wordpress.org
Contact http://support.envato.com
- Community Superstar
- Sold between 1 000 and 5 000 dollars
- Bought between 10 and 49 items
- Has been a member for 3-4 years
- United States
- Exclusive Author
its stated on Wordpress.com that you cannot install custom themes http://en.support.wordpress.com/themes/adding-new-themes/
WordPress.com uses the WordPress.org platform you can see the differences here http://en.support.wordpress.com/com-vs-org/
- Bought between 1 and 9 items
- Has been a member for 0-1 years
Well I am glad to now know that things advertised as easy for non-tech people is actually a bunch of crap.
- Envato Staff
- Community Ambassador
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Contributed a Blog Post
- Brazil
- Was featured in a podcast
- Bought between 1 and 9 items
- Referred between 1 and 9 users
- Microlancer Beta Tester
Hi Barbie, I’m sorry to hear you are currently having trouble, please be so kind to contact support, and they’ll gladly look into it. Your patience is appreciated. Thanks.
