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Keith88
says

Hello,

I keep getting an error message when I try to contact support. Can anyone help with this issue???

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KingDog
Envato team
says

What’s the error message?

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Keith88
says

It always says” Invalid department ID specified; please select a valid department.” When I first open the ticket I choose file issue.

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themelux
says

It always says” Invalid department ID specified; please select a valid department.” When I first open the ticket I choose file issue.

Try clearing your browser cache and resubmitting the ticket, it’s working from my end.

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Keith88
says

I did just that and Im getting the same message. Is there anything else I can try??I’m having problems with a theme and I desperately need to get it resolved.

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JamiGibbs
says

Hello Keith88,

So sorry about the ticket submission issue you’re experiencing. Can you contact me from my profile page contact form with a screenshot of what you’re seeing?

As for your theme problem, Envato Support will only be able to assist with general Marketplace issues. We’re unable to provide technical support for individual files. You’ll need to contact the author of the item about the problem you’re having with the theme as they will have far greater knowledge of their own product.

The author can be contacted through the item comments, or directly through the contact form found on the author’s profile page. You will need to be logged in to your account to see the contact form.

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Keith88
says

Thank you, I contacted the author

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