1337 posts How's the surf doing?
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tommusrhodus says

Morning Guys,

Sorry I know the forums aren’t the best place for this, I’ve contacted support already but I’m hoping any member of the team will see this that can help really.

Just had a new file go live, but I can’t edit the description / demo link or anything because of the following:

http://i.imgur.com/pcU8xhY.png

Obviously I’ve added a WP Theme .zip and a main files .zip otherwise it wouldn’t have been accepted :)

Anyway, hope to hear something soon :)

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MhW Envato team says

Hey Tom!

Can you let me know your ticket ID? :grin:

Cheers!

-Christian

130 posts A hunch is creativity trying to tell you something.
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CrayThemes says

I can’t submit update. Its stuck on “processing”

1337 posts How's the surf doing?
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tommusrhodus says

Hey Tom!

Can you let me know your ticket ID? :grin:

Cheers!

-Christian

Hey Christian,

Whoops! ZJV-813-24112

Yeah, it’s really weird, whenever I click “update description” it turns into a warning about unsubmitted files:

http://i.imgur.com/Qg5sCYh.png

Cheers! :)

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Bluxart says

Idem for bilbo_b not possible update the item.

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damojo says

We also need to upload a crucial update to a theme but the site says “no” :)

“Something went wrong!”

Thanks!

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HellasDesign says

I had the same problem a few weeks ago with two of my items. Just give them some time to fix it…

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tommusrhodus says

Just had a buyer contact me saying that he’s getting the Envato error page when trying to purchase Milli, is anyone else having these issues?

This is a full working day for me now that it seems no one can buy my theme and that I can’t edit the theme description.

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FinalDestiny says

The site:

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HellasDesign says

Just had a buyer contact me saying that he’s getting the Envato error page when trying to purchase Milli, is anyone else having these issues? This is a full working day for me now that it seems no one can buy my theme and that I can’t edit the theme description.

I think that you have to upload the files again! I had the same problem when I couldn’t edit the description. The buyers couldn’t download the new version or purchase it.

Let them know via Twitter or reply to the email they sent you about the problem with the description (if they have replied).

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