1763 posts How's the surf doing?
  • Power Elite Author
  • Trendsetter
  • Top Monthly Author
  • Community Superstar
+10 more
tommusrhodus
says

Morning Guys,

Sorry I know the forums aren’t the best place for this, I’ve contacted support already but I’m hoping any member of the team will see this that can help really.

Just had a new file go live, but I can’t edit the description / demo link or anything because of the following:

http://i.imgur.com/pcU8xhY.png

Obviously I’ve added a WP Theme .zip and a main files .zip otherwise it wouldn’t have been accepted :)

Anyway, hope to hear something soon :)

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey Tom!

Can you let me know your ticket ID? :grin:

Cheers!

-Christian

171 posts A hunch is creativity trying to tell you something.
  • Elite Author
  • Author Level 8
  • Winner
  • Featured Item
+9 more
CrayThemes
says

I can’t submit update. Its stuck on “processing”

1763 posts How's the surf doing?
  • Power Elite Author
  • Trendsetter
  • Top Monthly Author
  • Community Superstar
+10 more
tommusrhodus
says

Hey Tom!

Can you let me know your ticket ID? :grin:

Cheers!

-Christian

Hey Christian,

Whoops! ZJV-813-24112

Yeah, it’s really weird, whenever I click “update description” it turns into a warning about unsubmitted files:

http://i.imgur.com/Qg5sCYh.png

Cheers! :)

33 posts
  • Affiliate Level 6
  • Author Level 8
  • Collector Level 4
  • Elite Author
+6 more
Bluxart
says

Idem for bilbo_b not possible update the item.

1085 posts
  • Trendsetter
  • Weekly Top Seller
  • Top Monthly Author
  • Elite Author
+12 more
damojo
says

We also need to upload a crucial update to a theme but the site says “no” :)

“Something went wrong!”

Thanks!

181 posts
  • Exclusive Author
  • 2 Years of Membership
  • Author Level 5
  • Collector Level 2
+2 more
HellasDesign
says

I had the same problem a few weeks ago with two of my items. Just give them some time to fix it…

1763 posts How's the surf doing?
  • Power Elite Author
  • Trendsetter
  • Top Monthly Author
  • Community Superstar
+10 more
tommusrhodus
says

Just had a buyer contact me saying that he’s getting the Envato error page when trying to purchase Milli, is anyone else having these issues?

This is a full working day for me now that it seems no one can buy my theme and that I can’t edit the theme description.

2065 posts Don't Worry, Be Happy
  • Trendsetter
  • Weekly Top Seller
  • Exclusive Author
  • Elite Author
+9 more
FinalDestiny
says

The site:

181 posts
  • Exclusive Author
  • 2 Years of Membership
  • Author Level 5
  • Collector Level 2
+2 more
HellasDesign
says

Just had a buyer contact me saying that he’s getting the Envato error page when trying to purchase Milli, is anyone else having these issues? This is a full working day for me now that it seems no one can buy my theme and that I can’t edit the theme description.

I think that you have to upload the files again! I had the same problem when I couldn’t edit the description. The buyers couldn’t download the new version or purchase it.

Let them know via Twitter or reply to the email they sent you about the problem with the description (if they have replied).

by
by
by
by
by
by