1755 posts How's the surf doing?
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tommusrhodus
says

Morning Guys,

Sorry I know the forums aren’t the best place for this, I’ve contacted support already but I’m hoping any member of the team will see this that can help really.

Just had a new file go live, but I can’t edit the description / demo link or anything because of the following:

http://i.imgur.com/pcU8xhY.png

Obviously I’ve added a WP Theme .zip and a main files .zip otherwise it wouldn’t have been accepted :)

Anyway, hope to hear something soon :)

399 posts Help Team Leader
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MhW
Envato team
says

Hey Tom!

Can you let me know your ticket ID? :grin:

Cheers!

-Christian

171 posts A hunch is creativity trying to tell you something.
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CrayThemes
says

I can’t submit update. Its stuck on “processing”

1755 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
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  • Became a Top 20 Author of the Month
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tommusrhodus
says

Hey Tom!

Can you let me know your ticket ID? :grin:

Cheers!

-Christian

Hey Christian,

Whoops! ZJV-813-24112

Yeah, it’s really weird, whenever I click “update description” it turns into a warning about unsubmitted files:

http://i.imgur.com/Qg5sCYh.png

Cheers! :)

33 posts
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Bluxart
says

Idem for bilbo_b not possible update the item.

1085 posts
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damojo
says

We also need to upload a crucial update to a theme but the site says “no” :)

“Something went wrong!”

Thanks!

181 posts
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HellasDesign
says

I had the same problem a few weeks ago with two of my items. Just give them some time to fix it…

1755 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item that was trending
  • Became a Top 20 Author of the Month
  • Achieved the monthly Community Superstar Award
+9 more
tommusrhodus
says

Just had a buyer contact me saying that he’s getting the Envato error page when trying to purchase Milli, is anyone else having these issues?

This is a full working day for me now that it seems no one can buy my theme and that I can’t edit the theme description.

2048 posts Don't Worry, Be Happy
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FinalDestiny
says

The site:

181 posts
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HellasDesign
says

Just had a buyer contact me saying that he’s getting the Envato error page when trying to purchase Milli, is anyone else having these issues? This is a full working day for me now that it seems no one can buy my theme and that I can’t edit the theme description.

I think that you have to upload the files again! I had the same problem when I couldn’t edit the description. The buyers couldn’t download the new version or purchase it.

Let them know via Twitter or reply to the email they sent you about the problem with the description (if they have replied).

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