1542 posts How's the surf doing?
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tommusrhodus says

I think that you have to upload the files again! I had the same problem when I couldn’t edit the description. The buyers couldn’t download the new version or purchase it.

Just done this, thanks mate :)

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HellasDesign says

Just done this, thanks mate :)

You are welcome and good luck with your new theme :)

1542 posts How's the surf doing?
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  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
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tommusrhodus says

I just got contacted by the buyer who managed to get a purchase in before this all went wrong, they cannot download the file either from their “downloads” section, so it seems that the file has become unset in the database or similar?

There’s an update in the queue, if any staff member can get this set in place so I can get a few sales before Milli disappears off the front page that would be awesome :)

1542 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
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tommusrhodus says

I’ve got to admit, I’m starting to lose my cool on this a little now. It’s been over 13 hours since buyers have been unable to do anything with my theme despite the initial first sale. I’ve contacted support multiple times through the day and not really had any real answer as to what’s happening.

The homepage is moving now, I’ve been contacted by multiple buyers now confused why they cannot buy my theme. Should I delete and re-submit it?

I’m lost now, it’s getting into the night here now and it basically looks like I’m getting screwed out of my initial homepage exposure and initial sales by a bug, who knows how many sales have slipped by so far? I know at least 2 have, the reality is probably more than this.

:(

306 posts Help Team Leader
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MhW Envato team says

Hi again Tom,

Really sorry for the lack of info. I sent a couple of emails this morning and escalated your ticket to HQ to see what’s going on.

Will see what we can do to make it up once we’ve got to the bottom of things. :(

- Christian

1542 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
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tommusrhodus says

Christian, thanks I appreciate it.

Thing is, I’m off the homepage now & still no-one can buy the theme.

Should I just delete it at this point? Will I be allowed to re-submit?

306 posts Help Team Leader
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  • Located in United Kingdom
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MhW Envato team says

Replied to your ticket again :grin:

Going to close this off to keep all correspondence in one place. Will be keeping a close eye on this today for you.

- Christian

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