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Skywarrior
says

We got a rating from an user who didnt read the instructions and gave false accusations so we wanted to reply to him explaining what he did wrong, but we have no way of doing so. We cannot comment on the rating and his page doesnt have contact form… What should we do? :|

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uziiuzair
says

We got a rating from an user who didnt read the instructions and gave false accusations so we wanted to reply to him explaining what he did wrong, but we have no way of doing so. We cannot comment on the rating and his page doesnt have contact form… What should we do? :|

Sit back, and relax. You cant do anything :p

2065 posts Don't Worry, Be Happy
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FinalDestiny
says

my latest review is 1 star ” Doesn’t even deserve a star. Shortcode functionality is completely broken. Getting my money back. ” on a theme with over 5,600 customers.

Sure the shortcodes don’t work and other 5600 people didn’t notice it.

Obviously he sent no mail or comment,.

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Skywarrior
says

This is what that dude reviewed:

A number of your listed features require further purchases. I consider this to be either lazy or dishonest. Don’t rely on other paid products to demonstrate features you are not providing. As soon as I installed it, it wanted to install three plugins… the first two were premium products! Also, the whole thing is quite buggy (menus all over the place, no options to change footer colors to name a few) and comparing to other themes purchased from themeforest, it is no where near as professional. It feels like a free theme.

Dude, you didnt even click on install in the plugins, they are all included.

“menus all over the place” ... You didnt assign a menu….

495 posts Code Is Poetry
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gljivec
says

@FinalDestiny those are the best ones yes. Someone complaining about something that obviously works for everyone else :)

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subsolar
says

There are ratings that just baffles me..

The quality of design isn’t good.

Why a buyers like this are even buying the theme if they don’t like the design?

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djwd
says

A few days ago I got a 1 star rating with this reason:

“No demo site included”

Which is not true, the file is there, and can’t do anything about it to point the user in the right direction.

I believe rating comments should be public and should allow authors to reply, otherwise this new feature (which I love) gets more irritating than useful.

453 posts Mad Dog
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mad_dog
says

Same here “style.css is missing” rated 1 star :( There is no way to contact the customer.

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ThemeRox
says

I think also ratting comments should allow authors to reply. :)

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digitalscience
says

my latest review is 1 star ” Doesn’t even deserve a star. Shortcode functionality is completely broken. Getting my money back. ” on a theme with over 5,600 customers.

Sure the shortcodes don’t work and other 5600 people didn’t notice it.

Obviously he sent no mail or comment,.

Ever been to a fancy restaurant and you’re enjoying your meal but the guy at the next table is sending his food back and asking to see the manager? – it’s the same deal. Everyone has their own opinion, but that opinion only becomes worth something if it creates attention, so don’t give him that attention.

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