154 posts (-_(-_-(-_-)-_-)_-)
    Has referred 100+ members Has sold $125,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+4 more
Skywarrior says

We got a rating from an user who didnt read the instructions and gave false accusations so we wanted to reply to him explaining what he did wrong, but we have no way of doing so. We cannot comment on the rating and his page doesnt have contact form… What should we do? :|

828 posts
    Has been part of the Envato Community for over 1 year Has referred 1+ members Has sold $100+ on Envato Market Has collected 10+ items on Envato Market
+4 more
uziiuzair says

We got a rating from an user who didnt read the instructions and gave false accusations so we wanted to reply to him explaining what he did wrong, but we have no way of doing so. We cannot comment on the rating and his page doesnt have contact form… What should we do? :|

Sit back, and relax. You cant do anything :p

1748 posts Don't Worry, Be Happy
    Has referred 200+ members Has sold $250,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+8 more
FinalDestiny says

my latest review is 1 star ” Doesn’t even deserve a star. Shortcode functionality is completely broken. Getting my money back. ” on a theme with over 5,600 customers.

Sure the shortcodes don’t work and other 5600 people didn’t notice it.

Obviously he sent no mail or comment,.

154 posts (-_(-_-(-_-)-_-)_-)
    Has referred 100+ members Has sold $125,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+4 more
Skywarrior says

This is what that dude reviewed:

A number of your listed features require further purchases. I consider this to be either lazy or dishonest. Don’t rely on other paid products to demonstrate features you are not providing. As soon as I installed it, it wanted to install three plugins… the first two were premium products! Also, the whole thing is quite buggy (menus all over the place, no options to change footer colors to name a few) and comparing to other themes purchased from themeforest, it is no where near as professional. It feels like a free theme.

Dude, you didnt even click on install in the plugins, they are all included.

“menus all over the place” ... You didnt assign a menu….

408 posts Code Is Poetry
    Has referred 50+ members Has sold $500,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+8 more
gljivec says

@FinalDestiny those are the best ones yes. Someone complaining about something that obviously works for everyone else :)

170 posts
    Has been part of the Envato Community for over 1 year Has sold $10,000+ on Envato Market Located in Europe Sells items exclusively on Envato Market
subsolar says

There are ratings that just baffles me..

The quality of design isn’t good.

Why a buyers like this are even buying the theme if they don’t like the design?

79 posts
    Elite Author: Sold more than $75,000 on Envato Market Has sold $75,000+ on Envato Market and is now an Elite Author Had an item featured in an Envato Bundle Located in Europe
+5 more
djwd says

A few days ago I got a 1 star rating with this reason:

“No demo site included”

Which is not true, the file is there, and can’t do anything about it to point the user in the right direction.

I believe rating comments should be public and should allow authors to reply, otherwise this new feature (which I love) gets more irritating than useful.

260 posts Mad Dog
    Has referred 500+ members Has sold $750,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+6 more
mad_dog says

Same here “style.css is missing” rated 1 star :( There is no way to contact the customer.

191 posts Quality Templates
    Has referred 50+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+3 more
ThemeRox says

I think also ratting comments should allow authors to reply. :)

4596 posts Love & Light
    Elite Author: Sold more than $75,000 on Envato Market Has sold $500,000+ on Envato Market Interviewed on an Envato blog Made it to the Authors' Hall of Fame
+8 more
digitalscience says

my latest review is 1 star ” Doesn’t even deserve a star. Shortcode functionality is completely broken. Getting my money back. ” on a theme with over 5,600 customers.

Sure the shortcodes don’t work and other 5600 people didn’t notice it.

Obviously he sent no mail or comment,.

Ever been to a fancy restaurant and you’re enjoying your meal but the guy at the next table is sending his food back and asking to see the manager? – it’s the same deal. Everyone has their own opinion, but that opinion only becomes worth something if it creates attention, so don’t give him that attention.

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