62 posts
  • Has been part of the Envato Community for over 5 years
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Repetition says

Of all the things you could do to try and verify a human is at the keyboard, captcha has to be the worst. It is SO very (very) difficult to read. After 5 attempts I almost flipped off your site and went to a competitor site. I mean you’ve got a blurry “i” that looks like a “t” and it’s smeared and twisted and partially rotated. I’m turning my head all over the place trying to figure it out (etc).

I’m not even sure why the damn thing came up. My password was auto-filled the first time and correct. The next time this happens and it takes more than 3 tries I’m never coming back (not to be a dick, that was just annoying beyond words).

edit: The other thing that’s brought me close to never coming back again is getting emails the CASH I ’ve given you for “credit” (which you have to do to pay the lower price – nice penny pinching greedy scam) is going to expire after a year (even though the credit that’s a year old should have been spent before newer purchased credit, but your system at least for me got confused).

Me: I’d like a gallon of milk Greedy A-Hole: That will be $5 or $3 if you give me $20 which I will convert into credit. Me: WTF ? I’m confused. Why can’t I just give you $3 cash right now? Greedy A-Hole: Look, stop wasting my time before I have my hired thugs hold you upside down and shake all the change out of your pockets while I have starving 3rd world children collect the lint that falls out to make $30 t-shirts. Me: I’m still lost, I have to give you $20 right now to get a $3 gallon of milk? Greddy A-Hold: Yes, or just give me $5 right now. Act now and I’ll lube you up real nice before I bend you over.

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MarkBrodhuber Envato team says

Hello Repetition,

Sorry you’re so upset. The captcha is in place to protect your account from bots that use brute force to break into accounts. If for some reason you get signed out, we want to make sure its you signing back in.

The credit question is a completely different story. For the longest time we ran a credit only marketplace, similar to many of our competitors. When dealing with a large number of micro-transactions the percentage that’s taken off due to fees can be crippling. Having people buy credits first, helps to circumvent that. Heck, even Microsoft operates under this model.

And the 1 year time frame is in place due to legal reasons. In many countries, holding onto people’s money can be considered a form of banking, and there’s a whole slew of laws that would go along with that. We’re not a bank.

Trust me when I say, we don’t do these things because we’re greedy and trying to squeeze every last drop out of you. I know it’s difficult because I’m biased, but Envato is probably the most legitimately honest company I’ve seen in a very long time. Of course, every business operates to make money. But providing a great product at affordable prices is always the priority. And if you rip off your customers, they aren’t going to keep coming back.

38 posts
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louispeluso says

you know what? there has to be an effective way to protect from “brute force bots” besides putting your customers through what i just went through.day yet another hassle with captcha and i am about to walk away from envato completely.

i do not shop in stores which check bags and i dont put up with nonsense and hassles “for my own protection”

Envato needs to change this hassle. period end of story.

i cannot describe how angry i am at this and i cannot be the only customer who is regularly tortured by this idiot software

i am seriously rethinking my relationship. we were about to start suppliiying new stuff

1 post
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jasonwarth says

I concur—this captcha system has driven me NUTS on several different occasions (and I’ve written the company to express this sentiment). Honestly—it’s completely ridiculous.

1. For starters, the instructions are so vague that it’s not clear if you need to input your username and password and then take a stab at the captcha, or if you can successfully overcome the captcha—which takes 8-15 tries—without re-entering your password. I’ve tried both ways—and neither seems to work—ever. Which leads me to point #2.

2. I’ve dealt with plenty of captcha situations on the web, and none of them has ever come close to the madness of envato’s. As I mentioned—I’ve tried both ways (with password, and without), and my success rate is about 4%—and that’s with me refreshing the captcha until I get one that I’m sure about.

You guys need to fix this. There’s no reason that your customers need to get this pissed off in order to access your site!

Oh, and by the way, I bypassed this “security” feature by logging on to another envato site (which didn’t require use of a captcha), and then navigating to my original, intended destination… so it’s not even functioning as its purported to be. Please fix it.

1 post
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fbdmedia says

Please change the captcha! It is very hard to read and makes it extremely frustrating to try to log into your website to make a purchase. I nearly gave up after trying 6 times to find a readable captcha so that I could give you my money.

-=Peter

38 posts
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  • Located in United States
louispeluso says

I just spent a bunch of money this past week because i still havent found another place that actually listens to their customers. Today i am actively looking for a new place to buy my prefab elements. I have $70 left in my account and when its gone i am gone too. I want to lend my support to a company who gives a crap about me as a person and a consumer and doesnt hide befhind a bunch of word press forms and weasel words and jargon to explain what any idiot can see: the captha is the tail wagging the dog.

for me though, the captcha is no longer the larger issue. the larger issue is that they are not putting the product or customer first. in an effort to try and make it easier for their moderators and tech staff, they have lost a customer for a bad reason. Love the product, but for me the delivery system is broken. and the owner turns his or her back

4918 posts
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MarkBrodhuber Envato team says

Hey Louispeluso,

Sorry again! I’m curious to hear more about how you feel we are not putting our products or customers first. I’d love to try to address your concerns. Feel free to mail me directly with your feedback. You can use the contact form on my profile page.

And just a quick note, the developers have implemented a small change to the Captcha system making it so that you only have to fill it out once, per site, per computer. So basically if you log out and log back in on the same machine, it should no longer appear. Read more here: http://notes.envato.com/general/captcha-changes/

38 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 500+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
louispeluso says

since that post i have spent about six grand on other sites which i will be kind enough not to list here. i still have to deal with that captha when i come here, i have been better at guessing what it says but my issue was not only with the captha itself. my issue was with the way i was handled, and the absolute disconnect with reality demonstrated by whoever programs this site.

bottom line, its costing u my business and i am QUITE sure the business of many others. i will not return until this site grows up and joins the rest of the world and stops jumping at shadows.

linked in would never have become linked in if they had ur captha scheme. being important enough to be hacked is a high class problem. envato need not worry.

yes i am that angry.

38 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 500+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
louispeluso says

the reason it took me so long to answer this post is that i DID go looking and i DID find places to shop that deserve my support. i came back tonight to re-download stuff i bought in the past and luckily got the captha right the first time. i remembered how annoyed i was and realized that i should go see what if any response i got from envato.

yours seems sincere enough and some changes seem to be made which might have some significance to somebody, but for me, i can buy and supply graphics to any number of places.

i lost two great creative days to this site when i couldnt afford do. so now, in the light of day, there are still things i see at envato that i want sometimes. I am down to my last $8 here and when its gone, envato will join the other almost great sites in the past that were ruined by badly designed delivery systems.

i am a binge buyer. if im in a happy mood i can tear through a site and spend far too much money . binge buyers such as myself are who u want.

that comes with a price. and sometimes the prices is, you might eventually get hacked. the main other site where i am buying my stuff now doesnt have captcha at all. i stay logged in for weeks at a time and if not, i can log in pretty easily.

they seem to be doing just fine. the “bots” havent gotten to them yet and i already bought all of their summer sale items. all of them. its not even really summer yet,.

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Mileschauvin says

I hate videohive login. I buy stuff from other places now. I can’t imagine what they are thinking.

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