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yokowasis says

Hello, I would like to submit a support for an outdated not working item which should have been deleted here to get a refund.

Unfortunately when I submit the ticket I somehow keep entering wrong captcha (doesn’t matter how many times I tried). You guys do realize that google reCaptcha is much harder than envato captcha right ? yet I never encounter such a difficulty with google reCaptcha.

So, is there a workaround to submit a ticket ?

thanks.

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aaranmcguire says

Have you get a screenshot of the captcha’s?

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INDUSTRYKIDZ says

Sometimes I hate it !!

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yokowasis says

Have you get a screenshot of the captcha’s?

What is it for ?

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Rewroc says


Have you get a screenshot of the captcha’s?
What is it for ?

For security. Yeah, it can be too difficult sometimes.

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sbruck says

I experienced the same problem “CAPTCHA phrase does not match.” I’m trying to install a plugin I just bought Wordpress 360ยบ Image Slider, but the Zip is corrupt. So frustrating. Can anyone help? Or do you know who I can reach out to for help?

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dtbaker Volunteer moderator says

If the zip file seems corrupt please re-download it using a different web browser (eg: Google Chrome instead of Firefox or something). Download managers may corrupt zip files downloaded from here, just use normal download.

Please also try using a different program to unzip the file, eg: winzip, winrar, or the free 7-zip program from 7-zip.org

Best of luck

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