2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
yokowasis says

Hello, I would like to submit a support for an outdated not working item which should have been deleted here to get a refund.

Unfortunately when I submit the ticket I somehow keep entering wrong captcha (doesn’t matter how many times I tried). You guys do realize that google reCaptcha is much harder than envato captcha right ? yet I never encounter such a difficulty with google reCaptcha.

So, is there a workaround to submit a ticket ?

thanks.

973 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
aaranmcguire says

Have you get a screenshot of the captcha’s?

660 posts SickFlyers.com
  • Has referred 1000+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+12 more
INDUSTRYKIDZ says

Sometimes I hate it !!

2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
yokowasis says

Have you get a screenshot of the captcha’s?

What is it for ?

849 posts
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
Rewroc says


Have you get a screenshot of the captcha’s?
What is it for ?

For security. Yeah, it can be too difficult sometimes.

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
sbruck says

I experienced the same problem “CAPTCHA phrase does not match.” I’m trying to install a plugin I just bought Wordpress 360ยบ Image Slider, but the Zip is corrupt. So frustrating. Can anyone help? Or do you know who I can reach out to for help?

3094 posts
  • Located in Australia
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
+16 more
dtbaker Moderator says

If the zip file seems corrupt please re-download it using a different web browser (eg: Google Chrome instead of Firefox or something). Download managers may corrupt zip files downloaded from here, just use normal download.

Please also try using a different program to unzip the file, eg: winzip, winrar, or the free 7-zip program from 7-zip.org

Best of luck

by
by
by
by
by
by