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joiaco says

Hi, i am trying to submit a ticket to the Support Centre and it won’t accept my submission for the captcha code which is clear and simple. I have tried with spaces and without spaces on codes about ten times. Are tickets not being accepted at the moment?

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ShermanJackson says

Hello Joiaco! True, tickets may be on a hold, however, why don’t you tweet support #envato_support and let them know that you are unable to send in a ticket, tweets work wayyyy faster in terms of getting a response.

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Gembell says

Same with me, I’ve tried it many times, but just the same . . . . .

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VF says

Hope this will help:

From my experience, you can omit the special characters (comma etc), type only alphanumeric ones.

Sometimes I see math symbols like 10 power minus 2 and I assume this going to be very difficult for some users to decide; what to omit and what should not be! :D

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VF says

Sorry, just realized you are talking about different captcha used on support area which is plain simple, so probably new tickets on hold?

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joiaco says

Thanks, i hope the hold is due to an overload of the same giraffe links i am trying to report.

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Enpleinair says

On the login page the captcha didn’t appear until I clicked the sign in button, anyone experiencing this?, I just noticed this changes couple days or a week ago.

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