943 posts
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Pack
  • Had an item featured in an Envato Bundle
+6 more
joiaco says

Hi, i am trying to submit a ticket to the Support Centre and it won’t accept my submission for the captcha code which is clear and simple. I have tried with spaces and without spaces on codes about ten times. Are tickets not being accepted at the moment?

1849 posts Evolve or Dissolve!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+8 more
ShermanJackson says

Hello Joiaco! True, tickets may be on a hold, however, why don’t you tweet support #envato_support and let them know that you are unable to send in a ticket, tweets work wayyyy faster in terms of getting a response.

684 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Sells items exclusively on Envato Market
  • Located in Indonesia
Gembell says

Same with me, I’ve tried it many times, but just the same . . . . .

6146 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Hope this will help:

From my experience, you can omit the special characters (comma etc), type only alphanumeric ones.

Sometimes I see math symbols like 10 power minus 2 and I assume this going to be very difficult for some users to decide; what to omit and what should not be! :D

6146 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Sorry, just realized you are talking about different captcha used on support area which is plain simple, so probably new tickets on hold?

943 posts
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Pack
  • Had an item featured in an Envato Bundle
+6 more
joiaco says

Thanks, i hope the hold is due to an overload of the same giraffe links i am trying to report.

28 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Enpleinair says

On the login page the captcha didn’t appear until I clicked the sign in button, anyone experiencing this?, I just noticed this changes couple days or a week ago.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by