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fergiey says

This is ridiculous, don’t treat your valued customers like the they are nothing. This is absolutely tiring. I would love someone to contact me as soon as possible. I never had this hard time with anything else before.

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AlexFjord says

Out of interest how long ago did you submit your ticket? Have you tried tweeting them or flagging your comment for staff reply here?

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FinalDestiny says

Probably one hour ago ^^

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Jaynesh says

I agree. This is ridiculous. Envato support should be working 24/7 with no breaks or holidays. Not even for Christmas holidays. In fact, on Christmas holidays they should be doing over time and working double the hours. It’s not like they are human or anything right? :|

happinessengineer
happinessengineer Recent Posts Threads Started
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happinessengineer says

I agree. This is ridiculous. Envato support should be working 24/7 with no breaks or holidays. Not even for Christmas holidays. In fact, on Christmas holidays they should be doing over time and working double the hours. It’s not like they are human or anything right? :|

Indeed. And they should reply tickets within 5 minutes tops.

BTW @fergiey I wouldn’t expect a reply until Jan 2nd, they are probably on a christmas (deserved) break

-roch

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egemenerd says

Probably one hour ago ^^

:D

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MhW Staff says

Hey Fergiey!

Really sorry to hear that you haven’t heard from us yet. We might have sent a reply, but in many cases they usually land in a spam / junk folder.

If you could let me know your Ticket ID, I’ll be happy to take a look for you! :grin:

- Christian

happinessengineer
happinessengineer Recent Posts Threads Started
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happinessengineer says

Hey Fergiey!

Really sorry to hear that you haven’t heard from us yet. We might have sent a reply, but in many cases they usually land in a spam / junk folder.

If you could let me know your Ticket ID, I’ll be happy to take a look for you! :grin:

- Christian

These guys deserve a medal!

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spont2012 says

How do you actually check on a status of a ticket?

I have submitted a ticket 5 days ago then the email message says to wait and eventually to contact them with the ticket number in the subject line BUT, if you go to http://support.envato.com there is no way to find about the status of the ticket AND if you actually send an email you are back at the beginning of the queue.

So, to recap…how do you actually check on the status of a ticket?

Thanks.

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MhW Staff says

How do you actually check on a status of a ticket?

I have submitted a ticket 5 days ago then the email message says to wait and eventually to contact them with the ticket number in the subject line BUT, if you go to http://support.envato.com there is no way to find about the status of the ticket AND if you actually send an email you are back at the beginning of the queue.

So, to recap…how do you actually check on the status of a ticket?

Thanks.
Hey there!

Best way would definitely be to fire a tweet over to @envato_support with your Ticket ID. :grin:

Alternatively you could reply with your ticket ID here and I can let you know if we’ve replied yet.

Thanks!

- Christian

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