Just thought I would share this small exchange of correspondence from yesterday. Was a shame it didn’t last longer, on reflection he was quite entertaining…
Client: hi i bought ur awesome project named “about me”but i need c4d and sound files could u send them to me as fast as u can ? thanx u so much again
Me: Hi _, Can you send me your proof of purchase of the template and then I will send you the c4d files. Unfortunately I can’t send you the audio as that does not belong to me and has to be purchased separately. Kind regards
Client: idk how can i send u proof i am new here cant u just send it plz i really need c4d today
Me: In your Envato profile, go to ‘Downloads’ then click the licence certificate of the ‘About Me’ template that you have purchased. (jpeg attached to help you). Send me that and I will send you the files today. Kind regards
Client: to be honest,i didnt buy ur project.i wanted a project from my cousin and he gave me that project.when i ask him c4d files he told me that:”u can ask (my email address) “then i e-mailed u.if u can do a favour to me i really be funny. Perfect regards
Me: Dude it’s $25. Stop being so cheap. You really expect me to help you when you won’t even spend $25 on my hard work?
Client: hey man we purchased 25 dollars already.i am not cheap.i have ur project file expect c4d.doesnt matter dont give me c4d good bloody days :/
Me: Actually you have only purchased ONE LICENCE to use the file ONCE (read the small print) and don’t get abusive.
I worked hard to make a product and your cousin purchased the rights to use that template once. If you now want to use it then you have to purchase another licence. Without doing so you are actually breaking the licence agreement and in proving you have done what you have done, you and your cousin are now subsequently eligible to be sued by myself and Envato.
If you want the files I am happy to give them to you but only if you abide by the law. I run a professional business and only do business with professionals.
I received no reply. I may be wrong on the whole ‘being sued by Envato’ part but it sounded good.
Anyway, I’l just rack it up as another case of classicclientitis. It seems like an epidemic is doing the rounds.
ummm, I know it’s kinda offtopic, but could you send me the c4d file? But, like… now!
surprise plot twist:
there is no cousin
i need that c4d files too! I need them now, urgently…
Client – In God we trust, your ae project I like , can you send me in name of the God for free
me – ?
All this happening while the client assumes he deserves the c4d file at all…..he didn’t pay for it and you didn’t give it away as a bonus…
Personally, I think that even if he bought your item he should have asked for the original c4d and not demand it.
Correction: it’s like a client asking for the original AE/3D file of a motion graphics item for free..the answer will always be no for me.
Just got an email from my favourite client and it’s a blinder!
Client: I am a better user then you.Maybe y think i am elemantary user but i need that filecause i have no time and too busy.i dont need ur f(bleep)g file anymore.i can see that people seems alive but they are dead in my heart.How u think god bless u …ok bb
Me: I have no opinion as to what level of user you are. You could be Andrew Kramer for all I care I still wouldn’t give you the files for free. I invested a lot of hard work and time in creating this template and the files associated with it. Giving them away for free would not be a good move from a business point of view.
I am more than happy to supply the files to anyone who has purchased the template and have done so many many times in the past.
Perhaps live blogging this rather ‘intimate’ conversation is a little below the belt but it is my way of venting to the world the goings on in ‘La La Land’ where clients think they can get something for free by using naughty adult words and annoying abbreviations… ‘bb’ (anyone know what that even means?)