341 posts Andre28 - Envato Elite Author
  • Elite Author: Sold more than $75,000 on Envato Market
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  • Located in Italy
+7 more
andre28
says

I recevied this message from one of my buyers here on graphicriver:

“Hello.. I purchased some of your template When opening it My language start changing in photoshop and indesign to italian and My Arabic Language become corrupted. can you help how to convert please. Thank you”

Does anyone have suggestions on how to fix this problem? I sincerely never had such a problem with other buyers, so i don’t know what can i do to help him fixing this issue.. Thanks for the attention.

1257 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
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Demorfoza
says

You could ask him what exactly is corrupted. Is it Adobe’s arabic translation, or just font. And what happens when he change the font face and type in his own text.

341 posts Andre28 - Envato Elite Author
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in Italy
+7 more
andre28
says

apparently he disappeared, so i guess he managed to solve the issue… thank you for the answer!

98 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
EnsomUlv
says

They sometimes appear and disappear :)

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