Clients from Hell again :D

“Last but not least – buying a template doesn’t buy you a personal developer or slave. “

+1

What a disgusting person. People like that have no place in a community like envato. They will never be satisfied with anything they buy and will just be a constant complaint for a refund, at best.

“Never argue with an idiot, they’ll drag you down to their level and beat you with experience”

Deal with that saying. Just say have a nice day and you’re good to go. LOL

everybody does get up set at times but wow .. i know i have gotten pissed a few times while on the marketplaces.. and just signed off for awhile..

He is a really stupid! He should know that PayPal does not provide refund for ” Digital Products ”.

In fact, I understand, generally authors are helpful and nice, and of course! if one is looking for extended help, then either they pay extra to author to set up their store or should have good standing relationship with author.

GopalDasa said
He is a really stupid! He should know that PayPal does not provide refund for ” Digital Products ”.

No, you are wrong. Paypal doesn’t provide “Seller Protection” for Digital Products. So, he can request Paypal to refund the money, he can use “unauthorized account use” reason, (i know it is unreasonable) and in 99% cases, Paypal trust the buyer and give him refund… It is sad but it is true…

This is from my “nightmare” experience when I sold WP theme at other marketplace, more than 50% buyers asked refund from Paypal directly… This kind of people only buy my theme, pay using paypal, download theme file, and ask refund to paypal, WITHOUT ANY COMMUNICATION WITH US !!! So, they can get my products for free!!!

That’s why I love ThemeForest. I don’t need to spend my times to fight with Paypal problem…

I did have one experience with ThemeForest buyer. He asked refund, and I said, please contact ThemeForest support… Then he only said, “Go to hell!!! I will ask refund from Paypal directly…” And I can only give my smile to him and move on…

Koev said
and think you cant fix soon then return my money. Animal.

Can’t say I have ever been called an animal from a client/buyer. That is gold.

These types of people come and go – but when you look back at the end of the day you go: ‘Oh that’s right, 655 purchases’

I just don’t like it when they as me simple questions that are answered in the documentation or the item FAQ page.

have a mail filter to handle this situations: each first support request mail containing the “refund” keyword gets redirected to my highest priority folder (/dev/null)

bitfade said
have a mail filter to handle this situations: each first support request mail containing the “refund” keyword gets redirected to my highest priority folder (/dev/null)

Can’t figure out if you are srs