204 posts
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Ceku says

I’m sorry if someone else already said this, but there are over 180 comments already…
I haven’t heard of this before and I think it’s an important change (my files were saying “no support” and I do provide support!). In my opinion Envato should email all authors when important changes like this happen.
Anyway thanks, because this is another great new feature ;)

+1 Pirenko! For me, both Authors and Clients should get automated information about the item and system changes.. Maybe changes level could be starred from 1 to 10 and importance level can be marked by author if to email for purchasers or not ? But an automated email should be sent by Envato to users, most of the users are missing these topics i guess.

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icypixels says

Is it just me, but where can I edit my support text info ? I can’t seem to find that box anymore under Support Settings.

3665 posts Ruben Bristian
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KrownThemes says

How can i delete the FAQ? In my FAQ i have explained to buyers how to get support so now this is useless..

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bensmithett Envato team says

How can i delete the FAQ? In my FAQ i have explained to buyers how to get support so now this is useless..

Hey RubenBristian,

You can delete your own FAQs if you’re signed in by clicking this link:

Delete link on FAQ

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organicbee says

Hey RubenBristian,

You can delete your own FAQs if you’re signed in by clicking this link:

Delete link on FAQ

Fixed image URL

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bensmithett Envato team says

Is it just me, but where can I edit my support text info ? I can’t seem to find that box anymore under Support Settings.

Hey icypixels,

You’ll need to have one of the “Support of your items?” options checked under Settings > Item Support Settings to see the support text box.

199 posts
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footagecentral says

yay!

3665 posts Ruben Bristian
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  • Has sold $500,000+ on Envato Market
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+10 more
KrownThemes says


How can i delete the FAQ? In my FAQ i have explained to buyers how to get support so now this is useless..

Hey RubenBristian,

You can delete your own FAQs if you’re signed in by clicking this link:

Delete link on FAQ

Thanks! I missed that link! :)

288 posts New Elite in Town!
  • Won a competition
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a Most Wanted contest
+6 more
icypixels says


Is it just me, but where can I edit my support text info ? I can’t seem to find that box anymore under Support Settings.

Hey icypixels,

You’ll need to have one of the “Support of your items?” options checked under Settings > Item Support Settings to see the support text box.

Am I doing something completely wrong? http://d.pr/i/2A37

95 posts
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bensmithett Envato team says

Am I doing something completely wrong? http://d.pr/i/2A37

No, you’re not doing anything wrong. That certainly doesn’t look right.

I’ve just double-checked and everything looks OK on our end on Chrome/Windows.

I see you’ve got Dashboard Plus and a couple of other browser extensions. My first guess would be that one of those is interfering with the page, so as a first step could you please try disabling your extensions and see if that fixes things?

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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