1890 posts YOU TOUCH IT YOU BUY IT
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+7 more
FRESHFACE
says

Does this tab is accessible to all users? If yes, I think the support tab should be accessible only to those who have purchased the item. If anyone has a question regarding the item he can place a comment.

Not sure about that. Before purchasing, I would like to know how and where the author handles support.

3756 posts
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  • Located in Spain
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+9 more
pezflash
says

Btw, why FAQ tab gets replaced with Support tab instead of getting a new tab?

I like both together; makes sense, imho.
Good work devs!

1890 posts YOU TOUCH IT YOU BUY IT
  • Achieved the monthly Community Superstar Award
  • Has sold $750,000+ on Envato Market
  • Won a competition
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
FRESHFACE
says


Btw, why FAQ tab gets replaced with Support tab instead of getting a new tab?
I like both together; makes sense, imho.
Good work devs!

I was just interested to know if it would be easy to implement a new tab. Because one of the scenarios could be that they just had to rewrite one of the tabs (FAQ), for whatever technical reason.

1685 posts Envato Elite Author
  • Has referred 10+ members
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  • Has collected 1+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+5 more
Tean
says

We need the current comments system we have converted into some kind of forum type system, including all the comments made so far converted into forum threads, and all that being searchable and sortable in any possible way, thats what we need.

1165 posts Making art out of nothing at all
  • Elite Author: Sold more than $75,000 on Envato Market
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+7 more
3Ddym
says

This is awesome man!

370 posts Simple is the new black.
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been part of the Envato Community for over 5 years
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+4 more
PaulWinslow
says

We need the current comments system we have converted into some kind of forum type system, including all the comments made so far converted into forum threads, and all that being searchable and sortable in any possible way, thats what we need.

You’re asking for a bit much there, don’t you think? How would you go about organizing every single comment posted so far on every single item into forum threads?

4064 posts After Effects Templates
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Contributed a free file of the month
+9 more
miseld
says

Can we get option to select multiple options inn support tab.
For example (Email + Supported through item comments)

260 posts
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
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+3 more
KBRmedia
says

Good Job, Envato. Good Job.

100 posts Keep Working
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  • Won a Most Wanted contest
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+5 more
robertojorge
says

Can we get option to select multiple options inn support tab.
For example (Email + Supported through item comments)
+1 plus the extension of the textlines limit and basic html as said before by some members.

Think its a really good feature that may increase client confidence in buying an item specially if its a new comer… Nice implementation. :)

774 posts Theme20.com
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+10 more
T20
says

+1 very good, thanks

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

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