8 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Spain

Hi all, I bought an item, this particular : http://themeforest.net/item/generic-unique-flat-psd-showcase/4972927?WT.ac=follow&WT.seg_1=follow&WT.z_author=PierreBorodin

The author does not reply to comments in 10 days.

I put this comment “worst support ever” and have deleted, why?

2771 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Taught a course or tutorial on Tuts+
  • Attended one of our Meetups around the world
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Envato team

Hi cloudstudio.

While authors are not required to offer support, those who choose to will outline how you should contact them on their profile page, in the item description or in the comments.

The removed comment was inappropriate, and the author did respond to your initial inquiries. You’ve skipped over his reply, and posted the same question again, to which the Author no longer replied.

If there’s any other issues you’re encountering with that particular item, please contact Support via http://support.envato.com and describe in which way it’s malfunctioning, or not functioning as described.


Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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