Hi all, I bought an item, this particular : http://themeforest.net/item/generic-unique-flat-psd-showcase/4972927?WT.ac=follow&WT.seg_1=follow&WT.z_author=PierreBorodin
The author does not reply to comments in 10 days.
I put this comment “worst support ever” and have deleted, why?
- Envato Staff
- Community Ambassador
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Most Wanted Bounty Winner
- Won a Competition
- Author was Featured
- Microlancer Beta Tester
- Beta Tester
- Grew a moustache for the Envato Movember competition
While authors are not required to offer support, those who choose to will outline how you should contact them on their profile page, in the item description or in the comments.
The removed comment was inappropriate, and the author did respond to your initial inquiries. You’ve skipped over his reply, and posted the same question again, to which the Author no longer replied.
If there’s any other issues you’re encountering with that particular item, please contact Support via http://support.envato.com and describe in which way it’s malfunctioning, or not functioning as described.