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nicolasdelfino says

Just thought of something, when pressing the “post comment” button, why not just add a set of “rules” right underneath the textile info?, for instance, the rules could say something like:

BEFORE POSTING :

1: Please be aware that your comment may have a big influence on the number of sales.

2: Avoid posting “pointers” on how to improve the file unless the author clearly states otherwise.

3: in need of support, always start by contacting the author using the contact form.

...or whatever, just a thought

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digitalscience says

I agree with point 1 – non-buyers saying unnecessary negative comments can effect those crucial initial sales when the file goes live for the first time.

Point 2 – I agree with too, I’m getting a little tired of competing authors giving suggestions on what I should’ve have added to the file, most of the time it’s just a matter of opinion – I don’t do this on your comments so please don’t do it to mine. Send me an email next time. If I wanted to add your suggested feature I would have but I decided to create the file in a certain way so that’s how it is. If a buyer asks for a feature, then I’ll wait until I get several requests for it and then possibly update the file if it’s a good idea.

Point 3 – I think it’s always better for support to be on the comments page so others can benefit from the answers or even buyers could help each other out which happens occasionally – this just saves on the support questions to be answered by the author. Right now we have 2 channels for support, email and comments – but so often buyers send duplicated messages on both channels – which can create double the amount of work since you might not realise you’ve answered that persons question before. If there was an email opt out option I’d definitely untick it..

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MBMedia says

staff has said that the comments system is going to change drastically. If I remember correctly the main thing you see will see is an FAQ section (thank you). It will require two clicks for someone to get to comments I think they said. That will help a lot.

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phyrebrush says

I’d prefer to get rid of the comments and just have an author contact page personally, as pointed out some authors can’t help but feel like they need to chime in with suggestions or their thoughts on the file that could negatively impact sales.

If there’s comments or questions an author feels will benefit other buys, say questions on Flash or theme files then have an option to add those below the file. Otherwise I fail to see why there’s a need for general posts with no merit showing up below files.

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BuchmannDesign says

I agree with #1 100%. My latest wp theme’s comments started out with someone saying something didn’t work. If they would first read the help file, then they would know it does work. Comments like that, i think must scare potential customers away.

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digitalscience says
If I remember correctly the main thing you see will see is an FAQ section (thank you).

Looking forward to the FAQ section if it gets implemented – envato seems to be dragging their feet with this update and pushing more superficial updates through but the FAQ section would definitely be a massive improvement to streamlining support. Authors can spend less time answering repeated questions, buyers get their answers quicker without waiting for a response from the author or browsing through pages of comments – let’s hold thumbs.

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nicolasdelfino says

We´ll just have to wait and see what the staff will come up with, I started this thread mainly because of point nr 2 – wich I find soooo annoying…

digitalsience: you´re right about nr 3, though it would be nice to get rid of negative comments based on pure ignorance and bad attitude, stuff like “your file is corrupt, dont buy this! cant open the script window”, guess it´s impossible though without ruining for clients that really wants our help.

ps. I´m standing right under you, throw down some of that plutonium will you?!

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MBMedia says
I started this thread mainly because of point nr 2 – wich I find soooo annoying…

Me too. It gets really annoying with 10 comments about the features it should have that I know for a fact would hurt sales. Most of them are features that the individual likes, but for general audience would just make the component bloated and confusing. But they continue to post thinking I should add them.

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JordanK says

along with the FAQ tab they should have a feature request tab that’s only viewable to the author and a feature request option that’s available to other people, that way you get the benefit of knowing what features might be desired without it hurting sales

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Alter says

I agree with everything, the reviewers read our descriptions that have to be clear so whoever buys it knows what is buying, negative comments should be erased, you bought it for something, and this is a community, and we have a rating system. For suggestions… well, maybe the author should ask for constructive critique in a file if he/she’s not sure people will like it, but if not, keep them to yourself, me as an author need to think a lot in products people would like, because that means money, if you want to tell me what to do, on my profile there’s a link so you can contact me for freelance services. If you need support, contact the author directly, if it’s a big problem that more people have, the author should update the file or post a comment for everyone to solve the problem, if we ask for support in the comments section, not everyone reads them, and we’ll have the case of people asking the same over and over again, and the author will have to either tell the buyer “read the previous comment”, or repeat the info all over again, if the buyer contacts the author directly, the attention is more personalized and specific problems can be solved.

These are my two cents. :)

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