5411 posts The Dude Abides
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+9 more
CodingJack says

An “author note” could be one of our dashboard settings, and would be a great customer service enhancement for all kinds of things, like:

  • Communicating to a customer that support is only provided through the author’s forum
  • Posting a link to the item’s FAQ page
  • Letting the customer know that you answer comments within 24 hours

1373 posts
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dekurvajo says

Envato should care more about the customer support – for example. This idea also shows, there are possibilites, and many authors would like to do this. But the the facilites are extremely limited. Nice Idea CodingJack!

+1

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SoundFix says

That’s a really cool idea :)

+1

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revaxarts says

+1

And the reply button!!!!

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TNL3542 says

+1 im not a author of the maketplaces but i am a loyal buyer and do have plenty of questions :)

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LCweb says

Absolutely +1

Would be a great way to inform users about my support website. I will avoid tons of comments..!

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imaginem says

+1 , will be a nice addition.

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BenSheppard says

+1

1882 posts YOU TOUCH IT YOU BUY IT
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FRESHFACE says

We already use signatures, example here:

http://themeforest.net/item/showtime-business-and-portfolio-wordpress-theme/discussion/117367

You can just write a Greasemonkey script for that :)

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MSFX Moderator says

+1

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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