1081 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Has been a member for 6-7 years
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Interviewed on the Envato Notes blog
  • Referred between 500 and 999 users
+4 more
damojo says

Two of my templates are missing almost all comments, anyone having the same problem?

Contacted support about it already :)

3007 posts
  • Exclusive Author
  • Beta Tester
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 1 and 100 dollars
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • United States
TNL3542 says
Two of my templates are missing almost all comments, anyone having the same problem? Contacted support about it already :)

their is some kind of bug.. they dev’s are on it..

4 posts
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
DigitalPaint says

Yap, I see the problem too. I bought a file yesterday and had a small problem with it. Hence, I posted the problem in the comments section and today when I checked back, only the comments that are 4 months old were there.. There were like 126 comments and only 5 are left.

1999 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Author had a Free File of the Month
  • Won a Competition
  • Bought between 10 and 49 items
+4 more
bitfade says

yep, just checked 2 of mines and both have comments messed up

edit: i can still see comments in my dashboard so it must smt related to item pages

1660 posts
  • Most Wanted Bounty Winner
  • Won a Competition
  • Exclusive Author
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 5-6 years
+4 more
flashedge says

Meh, same here. :tired:

3007 posts
  • Exclusive Author
  • Beta Tester
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 1 and 100 dollars
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • United States
TNL3542 says
Yap, I see the problem too. I bought a file yesterday and had a small problem with it. Hence, I posted the problem in the comments section and today when I checked back, only the comments that are 4 months old were there.. There were like 126 comments and only 5 are left.

yeah same here on a few of the files i have bought.. its kinda frusterateing

4247 posts
  • Attended a Community Meetup
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • United States
Aw_Shucks says

Its like everyday there is a new bug.

25 posts
  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
DGRing says

From a customer support standpoint, this is a major problem. I’ve bought 3 products the last couple of days and with most comments now gone, my major source of info on common customization options/problems are now gone!

People in tech support better be all over this.

3007 posts
  • Exclusive Author
  • Beta Tester
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 1 and 100 dollars
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • United States
TNL3542 says
From a customer support standpoint, this is a major problem. I’ve bought 3 products the last couple of days and with most comments now gone, my major source of info on common customization options/problems are now gone! People in tech support better be all over this.

well im a buyer also.. but just give the devs time.. :)

3747 posts
  • Won a Competition
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Spain
  • Referred between 200 and 499 users
+5 more
pezflash says

Big problems for me too with file comments. Lost comments and no buyer marks.

Hopefully this will be solved soon.

by
by
by
by
by
by