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budslater says

I’m finding this really frustrating…

Probably about 1 in 5 templates I view that say they are IE8 compatible, aren’t! Is claimed compatibilty not checked for when templates are accepted?

I know IE8 is ‘old’ but it is still the most popular IE browser and so long as many of my visitors are using it then my sites have to be IE8 compatible. However, my real concern is that ALL the compatibilities claimed for templates are simply made up. I can’t imagine how may people are completely oblivious to their templates failings on numerous other browsers aswell.

Sure we can carry-out these checks ourselves before purchase (and I would urge everyone to do so quite extensively) but if something is claimed to be compatible then, at the moment, this cannot be taken for granted – we may as well be told templates are also compatible with IE11 & 12 etc. It’s nonsense.

Looking forward to seeing an improvemnt in this area.

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budslater says

I’m amazed that this doesn’t bother anyone or indeed there has been no formal response as to the requirements (have I missed it somewhere?).

This is a serious issue that could affect the end users’ experience and many of the problems I have seen would cause me to instantly close the site – Congratulations, if that’s your site/template you’ve just lost another user and you’re probably not even aware there’s a problem :(

This doesn’t just affect IE – it’s all compatibility claims.

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aleluja says

As far as I know all items are rejected if they don’t support IE8.

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PaddyTaylor says

I am sure the compatibility is something the reviewers check. At the same time inevitably some get through.

Have you got an example of a theme that “should” but does not run in IE8?

I am 99% sure that themes are required to run “as best they can in older browsers” as obviously there are media queries etc that IE8 does simply not support meaning that it will never run exactly the same.

For those files you bought that do not work correctly in IE8 but claim to do so you can always request a refund (although I appreciate thats not what this is about).

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Cara_design says

@aleluja

As far as I know all items are rejected if they don’t support IE8.
Thats what I though too.

@budslater – what exactly are the “failings” you are talking about? Could they be browser issues and beyond the control of the themes in some way?
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aleluja says

And also, compatible doesn’t mean SAME-AS. It doesn’t have to look the same, it has to work and be usable.

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PaddyTaylor says
And also, compatible doesn’t mean SAME-AS. It doesn’t have to look the same, it has to work and be usable.

+1
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budslater says

Excellent – thanks all for the input :)

Some examples as requested. Please bear in mind this is just a cursory check of JUST the home pages in IE8 and nothing has been checked in depth, which makes it quite alarming really.

[links removed. Please do not call out other author’s work on the forums. Thanks!]

As mentioned above this is ONLY an IE8 check, which I know is probably the most buggy, but it doesn’t give much confidence for ANY compatibility claims. Perhaps to underline this point… a recent template I bought was supposed to be responsive – it isn’t.

@aleluja – I’m also fully aware of the differences between ‘functional’ and ‘same as’ thanks, although I would also argue that functional isn’t the word you were looking for.

@Paddy – you’re right in your statement that this isn’t about refunds. It’s simply about having confidence in the quality of the work and assurances given. There’s some quality work available here and it’s a real shame to destroy that confidence with what are ultimately minor issues, however most purchasers will not be able to correct these failings, even if they were aware of them! Isn’t that why we trust TF and I would have to assume it’s part of why they get their commissions.

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budslater says

Very quick addition that I thought may be of interest….

I added the Bellezza comment (even though that one wasn’t in 1st page of creative) because this directly affected me; enough for me to add my comment. I was very interested in purchasing it but whilst waiting to ensure it could be corrected continued browsing and ended up going with another design. A sale lost, even though it was corrected quickly.

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budslater says

Stunned at the apathy about this. Have also requested a staff reply – nothing. I’ll carry-out my own checks then and I’d suggest everyone else does the same. Your sites may not be working as you think…

Another top seller I have tried actually crashes IE8 (on multiple machines in case you were wondering).

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