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flashato
says

Based on what you guys from support decide that a file is corrupt ?
And the other is:I rebuild my zip, with the same machine, the same reviewer will open it (in a week) and will approve it because everything works for him.Great.
Now a user contact support cause he can t open the file,and you soft disable it ? or how is the procedure ? Just curious.
Do you have a special software to find out corrupt files ?.
When user contact me about a corrupt file ,they always manage to open it after some of the most basic procedures I suggest them.(cookies, browser,unzip software and stuff like that).
Thanks and Peace :)
Arthur

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quickandeasy
says

I feel your pain,

someone recently emailed me saying the Zip was corrupt (he is on PC, I am on Mac)

There must be some difference between the machines somewhere, because all my friends and myself could open the files, but even when rezipped the customer could not – so I ended up individually sending him files.

It seems a shame for Support to soft disabled your file because one customer had a problem – maybe it’s the customers fault.

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Joost
Moderator
says

Unfortunately, this is most often the fault of the buyer. It keeps puzzling me that people are unaware of archive utility (Mac) or the default build-in unzipper in Windows (they have one too, right?!) and get all sorts of exotic zip and unzip applications.

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studio_21
says

I use winrar to zip my files. It never happened to me. It’s weird how computers work :D

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steve314
says

Strange but recently I also got some mails (and bad rating too) from angry clients that their download is corrupted. I wonder why, but after re-downlowding, files worked as supposed to! That could mean be that the corruption takes place in the downloading process(?)

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quickandeasy
says
steve314 said
That could mean be that the corruption takes place in the downloading process(?)

There’s a thought, maybe a dev or someone with knowledge on the subject could throw a line in…

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Ivor
Envato team
says

@flashato Go get a Mac and zip your files with ease and bug free. :P

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Graphic-Studio
Moderator
says

Perhaps, most likely a corrupt zipped file would happen if:

1). Download wasn’t Completed

2). Computer disconnected from internet (same as #1)

3). User has Old version of software

Can’t think of too many other reasons.

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digitalimpact
says
Ivor said
@flashato Go get a Mac and zip your files with ease and bug free. :P

I get it it’s a joke, but still, not appropriate considering Arthur’s situation, especially coming from a reviewer…

Anyway, I see more and more people complaining of corrupt files. Maybe something’s wrong with the servers the files are downloaded from? (can’t think of anything else that would lead to such an increase of corrupt files issues; and I don’t think a lot of people have old software all of a sudden).

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Ivor
Envato team
says
digitalimpact said
Ivor said
@flashato Go get a Mac and zip your files with ease and bug free. :P
I get it it’s a joke, but still, not appropriate considering flashato’s situation, especially coming from a reviewer…

I am a ThemeForest reviewer, he’s having issues with VH’s files and I’m not from support. Geez! I have sense of humor dude.

@Flashato let me ask Thinesh about the issue. In the mean time try a few things:

  • Upload via FTP
  • Zip with 7Zip or WinRar
  • Test your file in Windows/Mac.

PS — It seems like you’re already using OS X . That is weird.

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