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brainbuzzmedia says

Whether something is approved or not is not the point of this discussion but rather the quality of life for developers trying to get themes approved. When I submit a theme and have it rejected I get an email with very very brief and vague reasons why such as:

“It feels unfinished. I think it has potential and this one could be a high seller but it will need improvements e.g. the blog page”

Ok, seems reasonable even though it is pretty vague. I go back and reword the blog page along with a few other areas and resubmit. This time I get a whole new list of reasons that were not mentioned in the previous rejection.

“I’m seeing a few issues with the code.

- Please make sure that the the theme check plugin doesn’t raise any errors, warnings or notices. - Also, make sure that your template doesn’t raise any PHP errors, notices or warnings or PHP short tags. Enabling wp_debug can help you with this. - Please make sure that the default WordPress CSS classes are covered in your stylesheet.

Now I have already run the theme through themecheck and tested with wp_debug before I submitted it the first time and had removed anything that was in any way going to cause a problem. The things I had left were minor things that themecheck doesn’t like or variables that wp_debug was reading as undefined. So now I go back and fix every error no matter how arbitrary and I resubmit.

This time I get this message:

“The files structure is a mess, please re-organized them.

Please do not remove wpautop filter, it may break third party plugins.

We are unable to approve your submission as it contains font file(s) in the main download. Please remove all font file(s) from the main download, and ensure that non-standard fonts used in your item preview are documented in the item description and inside a help file within your main .zip.”

This is a whole round of new reasons why my theme is rejected, some of which I don’t even understand. I have code in functions to remove the auto p and br tags only for shortcodes. This does not apply to other content. This same code is in both of my other themes but now is apparently not allowed.

The fonts that I am including are ones with licenses which allow you to include them in commercial items such as this: http://www.fontsquirrel.com/fonts/PT-Sans

And now apparently my theme’s structure is no good so I have to just guess what the reviewer wants it to be. If I submit a ticket and ask for clarification I will be very lucky to get a one sentence reply with one week.

Is it not possible to have a straightforward review process where we can check off a list of what is required or at the very least either have a much more detailed explanation of what exactly needs to be fixed or be able to get clarification in a reasonable amount of time, such as 24 hours?

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gljivec says

Hi,

Was it always the same reviewer? I guess they have a certain order of how they check things, I would say design first and then the code. So if he/she sees issues with design they will first tell you to fix/improve that and after they check the code also. Just a guess though:)

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brainbuzzmedia says

The first two were the same reviewer. The second email very clearly made it sound like once the errors were fixed the theme would be approved. It is very odd to me that the next round would reveal something like “the way you did your theme is not ok, try to figure out what I want.”

It’s the amount of time it takes to get a response that is so frustrating. 5-7 days for a short message about something that can’t be researched because it is one person’s opinion makes this process a nightmare. I spend 6 months developing a theme and am told vaguely that the structure isn’t good and what should I do in response?

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rafaelrasalan says

Totally agree with this :)

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doru says

Hi, Was it always the same reviewer? I guess they have a certain order of how they check things, I would say design first and then the code. So if he/she sees issues with design they will first tell you to fix/improve that and after they check the code also. Just a guess though:)

not defending anyone but I’m on the same idea as gljivec. The reviewer will not lose time to check ALL the theme and then create a big list of things to fix. Reviewing time cost money.

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mabuc says

I feel you dude.. good luck!

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brainbuzzmedia says

Yeah, I understand the reviewer can’t be responsible for telling someone everything that is wrong with a theme, especially if it has a lot of things wrong with it. The main thing I’m feeling though is that the feedback either needs to be a lot more detailed when your theme is close to being accepted so you can get it done and accepted the next time around or the feedback on the rejection needs to be a lot more accessible.

However though, I would like to note that I did contact Kailoon on twitter about this and he wrote back to me very quickly with great info on what the problem was, so I want to thank him for that and give him credit.

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jremick Envato team says

I don’t blame you for being frustrated with a review like this. I’ll have a chat with the review team about the way this review was handled.


Is it not possible to have a straightforward review process where we can check off a list of what is required or at the very least either have a much more detailed explanation of what exactly needs to be fixed or be able to get clarification in a reasonable amount of time, such as 24 hours?

That’s something we’re working towards, which will be something published in our public Knowledge Base hopefully soon. Once it’s published, we will also let everyone know via notes.envato.com


It’s the amount of time it takes to get a response that is so frustrating. 5-7 days for a short message about something that can’t be researched because it is one person’s opinion makes this process a nightmare. I spend 6 months developing a theme and am told vaguely that the structure isn’t good and what should I do in response?

A review at ThemeForest should never take 5-7 days. If this ever happens, please let our support team know.

Thanks!

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matt5409 says

If I understand you correctly, you are expecting the reviewer to thoroughly check all aspects of your site and provide you a bulleted, actionable list of fixes before they accept. Unfortunately, this will NEVER happen. I have submitted items and found I’m 40th in the queue. I don’t know how many reviewers there are, but do you think they have time for such an in-depth analysis??

I think you need to take more responsibility before you commit your theme. Reviewers should not have to come back to you to alert of code bugs.

Also I’m told that the process goes like this – the reviewer looks at your demo site, if it checks all the visual boxes they will then check your submitted files. This will explain at least some of your issues – it failed visuall, then passed, then on the second submission, it failed technically. It’s a process. I think it works. You just need to be more stringent with your own quality guidelines.

This isn’t meant to be insulting. I sometimes submit stuff that I know could be better in the hope of getting it accepted and then improving it. It’s not the right way to go about it, it’s something I’m working on, and maybe you could be more thorough too?

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brainbuzzmedia says

I’m not talking about submitting junk and just wanting someone to tell me everything I need to fix. I’m talking about spending months on something and running theme check and wp_debug and fixing the things that I think should be fixed and then getting vague feedback when there isn’t a whole lot left that I myself understand to be lacking.

@jremick it didn’t take 5-7 days for the item to get reviewed it takes that long to get a response from the reviewer about what he means in the rejection message when submitting a ticket through support. The ticket is always forwarded to the reviewer very quickly but for example, the last week I was able to send one message to the reviewer and have him reply asking me for a screenshot then I immediately sent one and wasn’t able to get another reply before I submitted the theme again. This took about 4 days not counting the 4 days the item was in the review queue due to being held for review for about two days.

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