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DarrenGoldsmith says

Hi folks

I’ve recently had a credit (for $37) for a theme that didn’t work for me. I want to buy another theme, which costs $40… but I can’t just ‘top-up’ the existing credit because the minimum amount is $20. I can’t withdraw my credit either, since you need a minimum of $50 to do so.

Has anyone else had this problem? I’ve sent an email (twice now) to support about this but haven’t heard back.

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BenSheppard says

You can either either deposit $20, buy the theme leaving you with $17 or you can deposit $20 withdraw $57 then buy the theme with paypal costing $42

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ThomGeskin says

Hi Darren, please bear in mind that deposits are non-refundable.

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BenSheppard says

Hi Darren, please bear in mind that deposits are non-refundable.

I am wrong in thinking deposit $20 to withdraw $57?

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purethemes says


Hi Darren, please bear in mind that deposits are non-refundable.
I am wrong in thinking deposit $20 to withdraw $57?
Yep, you can’t withdraw deposited money.
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digitalimpact says

Indeed, only earnings can be withdrawn:

Darren, I would deposit $20 if I had to choose. There are plenty of items you can buy with $17.

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DarrenGoldsmith says

OK, thanks for the replies, folks.

I need Envato to sort this out, then. I can’t have a situation where I’m credited for a theme that doesn’t work but can do nothing with the credit.

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DarrenGoldsmith says

Indeed, only earnings can be withdrawn:

Darren, I would deposit $20 if I had to choose. There are plenty of items you can buy with $17.

But that would mean spending more than I wanted to. Not acceptable.

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JamiGibbs says

Hello Darren,

We’ve responded to your support ticket. Thanks for your patience! :)

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DarrenGoldsmith says

Hello Darren, We’ve responded to your support ticket. Thanks for your patience! :)

Thanks, Jami.

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