5 posts
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
stacyzoo says

Just a suggestions… Could we please have higher increments of credit purchases available online without having to contact envato? I would like to start working on a project, but having to wait for envato support to get back to me so I can purchase an amount of credits larger than 200 is a little frustrating :-(

3735 posts
  • Bought between 500 and 999 items
  • Community Superstar
  • Exclusive Author
  • Forum Superstar
  • Has been a member for 4-5 years
  • United Kingdom
charlie4282 says

I am not 100% but I think it is something legal that is behind this limit

5 posts
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
stacyzoo says

I don’t mind if it’s a legal issue, but if that’s the case, it would be nice to have a quicker response time on those then.

213 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
+1 more
MhW Staff says

Hey there!

No worries! Your account’s maximum deposit will grow to $500 as your account matures. :grin:

If you’ve already opened a ticket, could you let me know the ticket ID so that I can take a closer look?

Thanks! :grin:

- Christian

5 posts
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
stacyzoo says

Thank you! I got a reply and answer via email. I didn’t realize you guys were in Australia :-)

213 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
+1 more
MhW Staff says

Technically, although our Support Team has 24/7 coverage with staff based all over the world :grin:

Is there anything else I could do for you? :grin:

- Christian

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