5 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 50+ items on Envato Market
stacyzoo
says

Just a suggestions… Could we please have higher increments of credit purchases available online without having to contact envato? I would like to start working on a project, but having to wait for envato support to get back to me so I can purchase an amount of credits larger than 200 is a little frustrating :-(

4685 posts
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  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
+3 more
charlie4282
Moderator
says

I am not 100% but I think it is something legal that is behind this limit

5 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 50+ items on Envato Market
stacyzoo
says

I don’t mind if it’s a legal issue, but if that’s the case, it would be nice to have a quicker response time on those then.

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
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+7 more
MhW
Envato team
says

Hey there!

No worries! Your account’s maximum deposit will grow to $500 as your account matures. :grin:

If you’ve already opened a ticket, could you let me know the ticket ID so that I can take a closer look?

Thanks! :grin:

- Christian

5 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 50+ items on Envato Market
stacyzoo
says

Thank you! I got a reply and answer via email. I didn’t realize you guys were in Australia :-)

387 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Technically, although our Support Team has 24/7 coverage with staff based all over the world :grin:

Is there anything else I could do for you? :grin:

- Christian

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