1377 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia
Anps says

Just got from someone that he cannot buy our theme, it does not accept neither paypal neither skrill any ideas?

1377 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia
Anps says

Bump… anybody else experiencing this?

1 post
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Viktoran says

: (

215 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
+1 more
MhW Staff says

Hey Anps,

More than likely this will be something on the user’s end, for example if they’re based in a country that doesn’t accept PayPal or Skrill, or if their Card issuer has blocked the overseas payment.

Could you ask the user to open a support ticket, where we’ll be able to provide direct assistance?

Thanks! :grin:

Christian

1377 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia
Anps says

Already did that and i figured that indeed it has to be as you say, since later on we got a bunch more sales. So it should work :)

Thank you

by
by
by
by
by
by