Just got from someone that he cannot buy our theme, it does not accept neither paypal neither skrill any ideas?
Bump… anybody else experiencing this?
- Envato Staff
- Support Staff
- Has been a member for 5-6 years
- United Kingdom
- Referred between 1 and 9 users
- Bought between 50 and 99 items
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Attended a Community Meetup
More than likely this will be something on the user’s end, for example if they’re based in a country that doesn’t accept PayPal or Skrill, or if their Card issuer has blocked the overseas payment.
Could you ask the user to open a support ticket, where we’ll be able to provide direct assistance?
Already did that and i figured that indeed it has to be as you say, since later on we got a bunch more sales. So it should work