63 posts
  • Exclusive Author
  • Has been a member for 1-2 years
  • Envato Studio (Microlancer) Beta Tester
  • Bought between 10 and 49 items
  • Sold between 10 000 and 50 000 dollars
PrimeThemes says

Hi

Recently I have a buyer that complain about css3 3D effect that not shown on IE9 browser. I’ve tell him that this is not the theme problem/issue, IE9 do not support “css3 transition”, that’s why the 3D effect wont show up. But he said that I need to remove IE9 from compatible browser or give some advice to fix that problem. :D

My english is not so good, Any tips on how I should explain about this situation to him? :confused:

Many Thanks!

1179 posts How's the surf doing?
  • Forum Superstar
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Referred between 200 and 499 users
  • Exclusive Author
  • Has been a member for 3-4 years
+2 more
tommusrhodus says
3672 posts
  • Bought between 500 and 999 items
  • Community Superstar
  • Exclusive Author
  • Forum Superstar
  • Has been a member for 4-5 years
  • United Kingdom
charlie4282 says

Yes you should definitely send them the link from TommusRhodus AND explain that:

“Themeforest’s guidelines on the IE9 compatibility reference is based on the themes ability to perform as it should within the confines of the browser capability.”

We can script you a longer/more detailed response if necessary. Good luck

2481 posts Premium Scripts, Plugins and Themes
  • Bought between 10 and 49 items
  • Elite Author
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
  • Referred between 200 and 499 users
+1 more
LucidStudios says

Hi

Recently I have a buyer that complain about css3 3D effect that not shown on IE9 browser. I’ve tell him that this is not the theme problem/issue, IE9 do not support “css3 transition”, that’s why the 3D effect wont show up. But he said that I need to remove IE9 from compatible browser or give some advice to fix that problem. :D

My english is not so good, Any tips on how I should explain about this situation to him? :confused:

Many Thanks!

You should mention the specifics on the “Item Details” page otherwise your theme/template might get disabled due to quality reasons.

63 posts
  • Exclusive Author
  • Has been a member for 1-2 years
  • Envato Studio (Microlancer) Beta Tester
  • Bought between 10 and 49 items
  • Sold between 10 000 and 50 000 dollars
PrimeThemes says

@TommusRhodus and @charlie4282, thanks! :)


You should mention the specifics on the “Item Details” page otherwise your theme/template might get disabled due to quality reasons.

mention about the css3 effects? But are you sure envato will disable my item just because css transition not works in IE9 browser?

thanks for the advice – I will do that.

1179 posts How's the surf doing?
  • Forum Superstar
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Referred between 200 and 499 users
  • Exclusive Author
  • Has been a member for 3-4 years
+2 more
tommusrhodus says

Whilst I don’t think you’ll have it disabled because of IE9 lack of CSS3 compatibility, it might be a good idea to mention it in the description, if the 3D is a big selling point of the theme.

Being fully transparent with buyers is always a good idea :)

63 posts
  • Exclusive Author
  • Has been a member for 1-2 years
  • Envato Studio (Microlancer) Beta Tester
  • Bought between 10 and 49 items
  • Sold between 10 000 and 50 000 dollars
PrimeThemes says

Whilst I don’t think you’ll have it disabled because of IE9 lack of CSS3 compatibility, it might be a good idea to mention it in the description, if the 3D is a big selling point of the theme. Being fully transparent with buyers is always a good idea :)

+1 , Just update my item description :)

Thanks for the help, guys!

2481 posts Premium Scripts, Plugins and Themes
  • Bought between 10 and 49 items
  • Elite Author
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
  • Referred between 200 and 499 users
+1 more
LucidStudios says

@TommusRhodus and @charlie4282, thanks! :)

You should mention the specifics on the “Item Details” page otherwise your theme/template might get disabled due to quality reasons.

mention about the css3 effects? But are you sure envato will disable my item just because css transition not works in IE9 browser?

thanks for the advice – I will do that.

Well not all buyers are as knowledgeable as developers are so they might contact Envato support and if few of them contact Envato support then the quality control team will definitely disable your item and ask you update item description.

by
by
by
by
by
by