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neruda says

I have a handful of clients using themes where the author simply removed the theme rather then making it WP 3.5 compatible.

I’m not sure what to do with them. One author said it should be okay but couldn’t offer any support if it wasn’t and another won’t reply my emails.

What are buyers supposed to do in this situation, just never update? Is there anyone here willing to help (paid of course) if there are some issues once I update them to 3.5?

I don’t blame the theme authors not knowing what future updates WP will make, but it leaves people who bought those themes hanging when they are no longer compatible. It’s tough.

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loveetc says

What are buyers supposed to do in this situation, just never update? Is there anyone here willing to help (paid of course) if there are some issues once I update them to 3.5?

The themes are offered for the current software distributions. You purchase a theme with 35$ – 45$, you cannot expect to get free updates forever. Remember most of the WordPress updates do not effect on the themes, they keep working.

So, if your theme stops working and you don’t get update, best idea would be change your theme and get a new theme to give a fresh look to your site. You just cannot keep using outdated design forever.

If you really want to use the same theme, you can always hire some freelancer to fix that.

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neruda says

The themes are offered for the current software distributions. You purchase a theme with 35$ – 45$, you cannot expect to get free updates forever. Remember most of the WordPress updates do not effect on the themes, they keep working.

When I purchase a theme for $45 (I’ve purchased a ton here), I don’t expect anything for free other then it working as advertised. With that said I never really expected authors would just yank their themes when a new version of WordPress comes out and not offer any type of support be it payed or non payed.

I guess my point is that it’s just not a cool thing to do to your customers regardless.

If there are any freelancers out there who are willing to try to figure why someones theme isn’t working with WP 3.5, please let me know.

Thanks.

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neruda says

Have you tried running a test on your local machine using WAMP or MAMP (for Mac)? That way you can test the theme on the latest version to make sure it works ok before updating your clients version.

Thanks for pointing me to MAMP…I’m going learn more about it.

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netjmt says

The themes are offered for the current software distributions. You purchase a theme with 35$ – 45$, you cannot expect to get free updates forever. Remember most of the WordPress updates do not effect on the themes, they keep working.

So, if your theme stops working and you don’t get update, best idea would be change your theme and get a new theme to give a fresh look to your site. You just cannot keep using outdated design forever.

If you really want to use the same theme, you can always hire some freelancer to fix that.
last year a bought an splendid theme [Aleph] just to see (just to suffer!) that after 4 months was removed from Themeforest. So bad luck to me, that I didn’t have the time to download the next update in queue. So, one’s don’t expect to receive updates all the life for 35-55usd, but at least more than 4 months!! It feels like breaking up with a new girlfriend that you’ve spent sometime knowing her, going out with her, investing time and thinking about the future and possibilities together, and bam! GONE! Sad!!
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werkbond says

I’d assume that authors would update their theme to work with the latest version.

  • First it’s better for your previous clients who purchased the theme
  • Second, this way it’s possible for new buyers to use it with the latest version of Wordpress

If they don’t update the theme to work with the latest version, or don’t provide support for it, I’d blame the author for not providing decent support on his item.

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PixelBin says

Or it is no longer financially beneficial for them to spend time on a theme that may not be selling well or at all? Since when are authors bound to you for eternity if you bought their themes? This mentality needs to go. You bought a product for a certain version and that’s it. If you get updates, you should be praising whatever god you praise.

Someone complains about authors keeping themes up unsupported when they need to be taken down. You’re complaining about authors taking down themes which have gone unsupported. See the problem?

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digitalimpact says

When I purchase a theme for $45 (I’ve purchased a ton here), I don’t expect anything for free other then it working as advertised. [...]

Are the respective themes advertised as WP 3.5 compatible? If they’re advertised like that and they don’t support WP 3.5, then contact Envato support. That would be a situation where you’d be entitled to a refund.

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jayc says

........ I’d blame the author for not providing decent support on his item.

If you guys advertise yourself as web agencies/WP experts, and you re-sell themes to your clients, wouldn’t the WP version problems fall under your responsibilities? I’m just curious what would you say you do here? Did you tell your client : Hey I just buy themes for $40 and I re-sell it for a couple of hundreds, if there is a problem with the theme and I can’t get a hold of the original author … well that’s it.

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werkbond says


........ I’d blame the author for not providing decent support on his item.
If you guys advertise yourself as web agencies/WP experts, and you re-sell themes to your clients, wouldn’t the WP version problems fall under your responsibilities? I’m just curious what would you say you do here? Did you tell your client : Hey I just buy themes for $40 and I re-sell it for a couple of hundreds, if there is a problem with the theme and I can’t get a hold of the original author … well that’s it.

Of course I would not say that. If I deliver my client something that I have made, I will support it. free or not free. Depending on what I have made a contract for.

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