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saadz2k5
says

hi please help! I loaded my themeforest account with $160 over a year ago, today I logged in and its now saying its been forfeited? what the hell? I’m a student I can’t afford for my money to be forfeited? I credited my account in good faith as I’ve used themeforest many times and planned on doing so in the future…. seriously this has rather upset me

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Dzinc
says

Hi Saad, please take a moment to open a support ticket here, and support staff will be glad to assist you. Once you’ve received a support ticket ID, please post it in this thread so it can be promptly forwarded.

Your patience is appreciated. Thanks.

8 posts
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saadz2k5
says

hi i posted a support ticket #BKG-529-60561 thanks

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Dzinc
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Hi again Saad, the ticket has been successfully assigned to the appropriate staff, who’ll be sure to contact you as soon as the issue has been handled. Thanks and good luck.

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doru
says

hi please help! I loaded my themeforest account with $160 over a year ago, today I logged in and its now saying its been forfeited? what the hell? I’m a student I can’t afford for my money to be forfeited? I credited my account in good faith as I’ve used themeforest many times and planned on doing so in the future…. seriously this has rather upset me

just for reference.

after one year deposits expire

http://support.envato.com/index.php?/Knowledgebase/Article/View/232/54/why-do-deposits-expire-after-one-year-unless-i-renew-them
8 posts
  • 4 Years of Membership
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saadz2k5
says


hi please help! I loaded my themeforest account with $160 over a year ago, today I logged in and its now saying its been forfeited? what the hell? I’m a student I can’t afford for my money to be forfeited? I credited my account in good faith as I’ve used themeforest many times and planned on doing so in the future…. seriously this has rather upset me

just for reference.

after one year deposits expire

http://support.envato.com/index.php?/Knowledgebase/Article/View/232/54/why-do-deposits-expire-after-one-year-unless-i-renew-them

well no one informed me not did I receive any email telling me

This matter is still unresolved by the way, how long does it take for someone to respond?

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doru
says

This matter is still unresolved by the way, how long does it take for someone to respond?

support it takes usually a couple of days to answer.

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saadz2k5
says


This matter is still unresolved by the way, how long does it take for someone to respond?
support it takes usually a couple of days to answer.

Ah! Fair enough, I guess I will have to be patient

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doru
says



This matter is still unresolved by the way, how long does it take for someone to respond?
support it takes usually a couple of days to answer.
Ah! Fair enough, I guess I will have to be patient

this happens from time to time. support will definitely help you with this issue.

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saadz2k5
says

Hiya I am sorry if I seem impatient but it has been another 3 days since I posted last and I still haven’t heard a thing, can one of the staff members sort this out for me?

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