8 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
saadz2k5 says

hi please help! I loaded my themeforest account with $160 over a year ago, today I logged in and its now saying its been forfeited? what the hell? I’m a student I can’t afford for my money to be forfeited? I credited my account in good faith as I’ve used themeforest many times and planned on doing so in the future…. seriously this has rather upset me

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi Saad, please take a moment to open a support ticket here, and support staff will be glad to assist you. Once you’ve received a support ticket ID, please post it in this thread so it can be promptly forwarded.

Your patience is appreciated. Thanks.

8 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
saadz2k5 says

hi i posted a support ticket #BKG-529-60561 thanks

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi again Saad, the ticket has been successfully assigned to the appropriate staff, who’ll be sure to contact you as soon as the issue has been handled. Thanks and good luck.

7990 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

hi please help! I loaded my themeforest account with $160 over a year ago, today I logged in and its now saying its been forfeited? what the hell? I’m a student I can’t afford for my money to be forfeited? I credited my account in good faith as I’ve used themeforest many times and planned on doing so in the future…. seriously this has rather upset me

just for reference.

after one year deposits expire

http://support.envato.com/index.php?/Knowledgebase/Article/View/232/54/why-do-deposits-expire-after-one-year-unless-i-renew-them
8 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
saadz2k5 says


hi please help! I loaded my themeforest account with $160 over a year ago, today I logged in and its now saying its been forfeited? what the hell? I’m a student I can’t afford for my money to be forfeited? I credited my account in good faith as I’ve used themeforest many times and planned on doing so in the future…. seriously this has rather upset me

just for reference.

after one year deposits expire

http://support.envato.com/index.php?/Knowledgebase/Article/View/232/54/why-do-deposits-expire-after-one-year-unless-i-renew-them

well no one informed me not did I receive any email telling me

This matter is still unresolved by the way, how long does it take for someone to respond?

7990 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

This matter is still unresolved by the way, how long does it take for someone to respond?

support it takes usually a couple of days to answer.

8 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
saadz2k5 says


This matter is still unresolved by the way, how long does it take for someone to respond?
support it takes usually a couple of days to answer.

Ah! Fair enough, I guess I will have to be patient

7990 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says



This matter is still unresolved by the way, how long does it take for someone to respond?
support it takes usually a couple of days to answer.
Ah! Fair enough, I guess I will have to be patient

this happens from time to time. support will definitely help you with this issue.

8 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
saadz2k5 says

Hiya I am sorry if I seem impatient but it has been another 3 days since I posted last and I still haven’t heard a thing, can one of the staff members sort this out for me?

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by