2 posts
  • 3 Years of Membership
  • Collector Level 1
Lovelylo
says

I meant to pay for a theme via paypal, but I must have been redirected to the deposit page while not paying attention. So when I clicked on paypal instead of buying my theme I just deposited 20 bucks into my account here on themeforest~ I did NOT want to do that and I would appreciate my money back

Is there a way to do this?

2792 posts Bird is the word..
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+11 more
jonathan01
says

so why not use the funds in your account here now to pay for the theme? You’ll save a couple of bucks doing it that way also.

Jonathan

PS – you’ll need to send a ticket in to support for money refund questions

2 posts
  • 3 Years of Membership
  • Collector Level 1
Lovelylo
says

@jonathan01

Thank you, i think i will~also another thanks on the refund advice

Lovelylo

911 posts Never trust a ballerina with a moustache
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Carmen
says

Hi Celavey, in order to discuss refunds you must contact Envato support. I hope this helps!

9 posts
  • 2 Years of Membership
  • Collector Level 1
emmacarioca
says

Hello I have exactly the same pb. I want to pay a theme that costs 45$ and I made a deposit of 40$. and I can’t find how to do a 5$ more deposit. SO is it possible to have my money back? thanks a lot for your help. emma

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KingDog
Envato team
says

You’ll want to open up a ticket with Support for that Emma. Thanks!

9 posts
  • 2 Years of Membership
  • Collector Level 1
emmacarioca
says

thanks kingdog, I already did it twice but no answer (my ticket ID is : #OEK-259-77989)

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