173 posts
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+2 more
MsTrends says

I’ve noticed a few days back and today also, my latest theme sales counter, on item detail page, is showing wrong number of sales as compare to what my statement in my dashboard is reporting.

Sales counter on product page was showing one less sale continuously from a few days but now showing 2 less sales (difference is increasing).

Actual Sales: 43
Sales Counter: 41

I know its not a big difference to worry about it from authors point of view but was just curios to know that if envato is aware of this issue?

12 posts
  • Located in United Kingdom
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
wopre says

maybe needs some updates. it happens on some other websites as well. I guess it is about servers.

3323 posts
  • Provided great contribution to our forums
  • Nominated Community Superstar of the month
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
+18 more
dtbaker Moderator says

Interesting. Any buyers complain to you and say they’re getting a refund? Maybe refunds don’t show up in the statement but they do decrease the sales count. Not sure!

More than likely it’s a caching issue and the sales count will update in a few days time.

173 posts
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+2 more
MsTrends says

Interesting. Any buyers complain to you and say they’re getting a refund? Maybe refunds don’t show up in the statement but they do decrease the sales count. Not sure! More than likely it’s a caching issue and the sales count will update in a few days time.

No i did’nt receive complaint from any buyer for refund. Further, even if so happen, it will also decrease sales revenue and revenue is not decreasing for me only sales counter is showing less number of sales.

Just wondering if any other author notice this issue.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by